Peggy Shamoun
Sterling Heights
Summary
Hardworking Customer Service offering 20 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking Daycare Assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature. Child-focused with certification in Infant CPR and First Aid. Promotes learning at every age level.
Overview
28
28
years of professional experience
Work History
Lunch Aide/Child Care Assistant
Madison Heights School District
04.2021 - Current
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Cashier Manager
Centerline Market
04.2010 - 10.2011
- Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Cashier
Fruitashia
06.2009 - 11.2010
- Operated cash register, collected payments and provided accurate change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Accepted cash and credit card payments, issued receipts and provided change.
Tanning Associate
Island Sun Tanning Inc.
06.2004 - 12.2009
- Scheduled client appointments by phone and through email
- Maintained knowledge of current sales, promotions and policies and answered customer questions
- Cleaned and sanitized tanning beds and rooms
- Opened and closed salon, hung up promotional signs and scheduled equipment maintenance
- Used cash registers to handle cash and credit card transactions, money and receipts
- Greeted clients, showed to tanning facilities and educated on usage.
Cashier Manager
BARGAIN BASKET MARKET
07.1995 - 09.2000
- Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Verified customer identification for alcohol or tobacco purchases.
Education
High School Diploma -
Ferndale High School
06.1996
Skills
- Sunless tanning
- Client satisfaction
- Cash management experience
- Sunless tanning knowledge
- Bed cleaning proficiency
- Safety trained
- Payment processing knowledge
- Product recommendations
- Food Handling Safety
- Cleaning and Sanitation
- Food Production
- Kitchen Support
Timeline
Lunch Aide/Child Care Assistant
Madison Heights School District
04.2021 - Current
Cashier Manager
Centerline Market
04.2010 - 10.2011
Cashier
Fruitashia
06.2009 - 11.2010
Tanning Associate
Island Sun Tanning Inc.
06.2004 - 12.2009
Cashier Manager
BARGAIN BASKET MARKET
07.1995 - 09.2000
High School Diploma -
Ferndale High School
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