Meditech
Peggy Siame
Customer Relations
PETERSBURG,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service and healthcare industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Certified Clinical Hemodialysis Technician Acute
HCA
06.2023 - Current
- Enhanced patient care by providing efficient acute hemodialysis treatments.
- Optimized treatment efficiency through regular equipment maintenance checks, ensuring all machines were in proper working order prior to initiating dialysis sessions.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Ensured quality treatment outcomes by closely monitoring patient vital signs and adjusting machine settings as needed.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Improved workflow by maintaining clean and organized workstations, minimizing downtime between patients.
- Passionate about learning and committed to continual improvement.
- Assisted in the training and onboarding of new technicians, sharing valuable knowledge from personal experience to help them quickly become proficient contributors within the team.
Certified Clinical Hemodialysis Technician
Fresenius Dialysis Center
02.2022 - Current
- Providing quality treatment utilizing Best Practice and Polices and Procedures
- Cleaned and connected fistulas, grafts, and catheters to prevent infection.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Provided in-patient care for 5 dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Completed required training courses on time, staying up-to-date with industry best practices and advancements in dialysis technology for improved patient outcomes.
- Promoted overall clinic success by contributing ideas during staff meetings for process improvements or ways to enhance patient experience while receiving care at our facility.
Medical Assistant II
CareMore
09.2017 - 01.2022
- Obtain and update information about clients’ medical history including medication history, current concerns, allergies , diagnostic/preventative procedures and surgeries, while maintaining confidentiality
- Oversees patient check out by scheduling follow up appointments, ensure all paperwork is complete, initiate authorizations for ordered testing , equipment , supplies and services.
- Collects patient data and specimens, including vital signs, Glucose testing, Urinalysis, ABI's, Mono-filament, Spirometry and other HEDIS measures.
- Administer medications such as insulin, flu vaccine and pneumonia vaccine under direct supervision of rendering clinician
Assist in Monthly Mental Health Injections and blood level checks - Works directly with PCP, Clinic Staff, Psychiatrist and Therapist to maintain patient -focused, engaging and compassionate environment achieving excellent coordination of care .
- Effective counseling in health maintenance and disease management.
- Experience with various medical conditions including ADHD , Depression, Dissociative Disorders, Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
- Provide clients with recommendations to community resources.
- Outreach 25-30 calls weekly to new members inviting to schedule their initial comprehensive exam or close HEDIS Gap measures
- Out reach High risk patients keeping them engaged with their medical and mental health.
- Outreach High Risk Behavioral Health patients diverting ED visits and admissions
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Initiate prior Authorizations for Procedures, DME, Medications, LAI's, and consultations
Medical Assistant /Endoscopy Technician
Center for Gastrointestinal Health
02.2015 - 09.2017
- Certified in scope disinfection and reprocessing according to SGNA recommendations.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ordered and prepared reagents and supplies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained pre- and post-treatment vital signs and weight.
Medical Assistant/ Endoscopy Technician
Tri-Cities Gastroenterology
04.2016 - 08.2017
- Minimized non-productive time and fill slow periods with tasks that meet future needs of practice.
- Initiated and completed Prior Authorization for medications and procedures.
- Performed testing procedures relative to appropriate training and demands of specialty such as H-Pylori Breath Test ,Cologuard, etc
- Completed endoscopy exams and other exploratory procedures of esophagus, stomach, and colon assisting physician, with use of endoscopes.
- Reprocessed equipment used during endoscopic procedures
- Optimized inventory by monitoring supplies and ensuring efficient service use.
Sales Lead
Lane Bryant
07.2014 - 07.2016
- Increased profit margins by engaging in effective communication with client addressing wants and needs in turn solidifying client retention.
- Very involved in execution and visuals by being active on all floor sets. Organized merchandise racks and displays to promote and maintain visually appealing environments.
- Processed shipments overseeing merchandise flow and assisted in managing controllable expenses.
- Trained, coached and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Streamlined team sales processes increase productivity and decrease closing time.
Endoscopy Technician
Memorial Regional Medical Ctr
08.2011 - 08.2014
- Worked closely with materials management staff to ensure having supplies needed for daily work flow.
- Assisted in recovering of patients by monitoring vital signs, and comforting patients when they wake up from anesthesia.
- Reviewed discharge instructions and ensured safe departure.
- Assist physician in performing endoscopic procedures like endoscopic retrograde cholangiopancreatography (ERCP), bronchoscopies, gastroscopies, double balloon enteroscopy and endoscopic ultrasounds
- Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures
- Collect and prepare specimens for cytology, microbiology and pathology
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures
Patient Care Technician
Memorial Regional Medical Ctr
08.2007 - 08.2011
- PCT for Renal Medicine, unit of 18 patients, assisting nursing staff with patient care obtaining vital signs, lab samples, performing EKG's, bladder scans, and documented measurements of intakes and outputs.
- Assisted with admissions to inpatient, entered orders, patient factors (allergies, advance directives, code status, etc.;) and prepared patients for discharge.
- Assisted care team members with support to provide excellent patient care.
- Mobility Assistance.
Nurse Technician III
Sheltering Arms Hospital
05.2006 - 03.2007
- Assisted Nursing Staff with patient care.
- Obtained lab samples; blood draws, urine, sputum, etc.
- Performed EKG, bladder scans, apply CPM machine, monitored patients intake and output, and obtain vital signs.
Certified Nursing Assistant
Prison Health Services
11.2005 - 05.2006
- Assisted inmate population with ADL's in 40 bed acute infirmary unit .
- Assisted with initial health intake for mental health and infirmary inmate clients. All orders carried out under Department of Corrections policies and procedures.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Medication Technician
NC Correctional Institute for Women
09.2004 - 09.2005
- Administered Direct Observation Therapy Medications, chronic health and mental health medications to inmate clients.
- Monitored current and medication renewals.
- Disbursed self-medications to qualified clients and made referrals for nursing sick call.
Education
Some College (No Degree) - Health Sciences
South University
RichmondSkills
- Flexible and Adaptable
- Teamwork and Collaboration
- Attention to Detail
- Dependable and Responsible
- Monitoring
- Coordination
- Critical Thinking
- Customer Data Confidentiality
- Active Listening
- Customer Relations
- Clerical Support
- Medical Equipment Operations
- Systems Quality Evaluations
Software
Next Gen
Chairside
Epic
GMed
Microsoft
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit SharingPaid time offHealthcare benefits401k matchCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Quality is not an act, it is a habit.
Aristotle
Timeline
Certified Clinical Hemodialysis Technician Acute
HCA
06.2023 - Current
Certified Clinical Hemodialysis Technician
Fresenius Dialysis Center
02.2022 - Current
Medical Assistant II
CareMore
09.2017 - 01.2022
Medical Assistant/ Endoscopy Technician
Tri-Cities Gastroenterology
04.2016 - 08.2017
Medical Assistant /Endoscopy Technician
Center for Gastrointestinal Health
02.2015 - 09.2017
Sales Lead
Lane Bryant
07.2014 - 07.2016
Endoscopy Technician
Memorial Regional Medical Ctr
08.2011 - 08.2014
Patient Care Technician
Memorial Regional Medical Ctr
08.2007 - 08.2011
Nurse Technician III
Sheltering Arms Hospital
05.2006 - 03.2007
Certified Nursing Assistant
Prison Health Services
11.2005 - 05.2006
Medication Technician
NC Correctional Institute for Women
09.2004 - 09.2005
Some College (No Degree) - Health Sciences
South University
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