Joe Smith

• Prepared bank deposits and handled business sales, returns and transaction reports.
• Consulted with customers to assess needs and propose optimal solutions.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Trained and motivated employees to perform daily business functions.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Worked with marketing teams to create print and online advertisements to bring in new customers.
• Prepared annual budgets with controls to prevent overages.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Assessed damaged materials and notified maintenance personnel of needed repairs.
• Conducted audit inspections and independent checks to verify parts and materials.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Trained new employees on proper protocols and customer service standards.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Operated with safety and skill to avoid accidents and delays.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Verified contents of inventory loads against Bills of Lading.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Monitored and managed fuel consumption and expenses for management reporting.
• Dropped and hooked trailers and changed configuration of equipment.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Maximized load safety by balancing, securing, and weighing products.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Completed preventive maintenance checks and basic repairs to vehicles.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
• Completed routine maintenance on truck to keep in working order.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Inspected truck for defects and safe operating condition before, during and after trips.
• Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
• Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Inspected load security and checked for damages.
• Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
• Maintained telephone and radio contact with supervisor to receive delivery instructions.
• Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
• Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
• Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
• Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
• Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
• Answered roadside assistance calls for tows and other vehicle support.
• Secured vehicle to tow truck and checked all attachments for safe operation.
• Operated tools, equipment, and machinery according to safety standards.
• Laid out materials and system components to prepare for installation.
• Inspected installations to check for functionality and maintain customer satisfaction.
• Calculated materials and time needed for each job.
• Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
• Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
• Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Assisted with system design and layout to optimize installations and continuous performance.
• Fixed broken systems with tools and educated customers on proper use to prevent future mishaps.
• Updated company database with detailed installation and repair data to support accurate records.
• Tested systems, noting issues and completing preventive maintenance.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Managed maintenance activities, supervised staff and inspected equipment.
• Wrote and revised maintenance procedures.
• Researched and implemented new technologies and equipment.
• Checked, repaired and repacked survival equipment to meet specifications.
• Spread out articles or materials and examined for holes, tears and other defects.
• Cleaned stains from fabric or garments using spray guns and cleaning fluid.
• Loaded and unloaded building materials used for construction.
• Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.
• Removed damaged tile, brick and mortar as part of project demolition.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Maintained current knowledge of evolving changes in marketplace.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Developed, maintained and utilized diverse client base.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Obtained signatures from customers upon delivery of goods.
• Operated truck in accordance with OSHA, DOT and company requirements.
• Handled inbound and outbound paperwork for loads.

• Performed repairs, replacements and general maintenance on mining equipment.
• Observed hand signals, grade stakes and other markings when operating machines.
• Loaded, set and detonated explosives to produce desired blasting patterns.
• Distributed loads evenly to reduce safety risks.
• Serviced earth moving systems to promote safe and proper functioning.
• Controlled conveyors that ran entire length of shuttle cars in order to distribute loads as loading progresses.
• Moved mine cars into position for loading and unloading, using pinch bars inserted under car wheels to position cars under loading spouts.
• Guided and stopped cars by switching, applying brakes, or placing scotches between wheels and rails.
• Pushed or rode cars down slopes, or hooked cars to cables and control cable drum brakes, in order to ease cars down inclines.
• Closely monitored and recorded locations, mining progress and safety conditions.
• Inspected work areas for hazards and successfully performed methane gas checks.
• Use tools to test areas for safety before setting up drills and drilling machines.
• Followed safety guides and signals to prevent injuries or accidents.
• Checked machinery for safety, protecting personnel and equipment from harm.
• Ran machines safely in fast-paced environments deep underground.
• Moved materials using equipment to transfer to different workstations.
• Cleaned off build-up or excess materials blocking pathways and machinery operation.
• Operated hydraulic or electric shovels to pick up loose rock.
• Stayed alert to hand signals, markings and grade stakes while operating machinery to prevent incidents.
• Maintained equipment in good working order by replacing and repairing components.
• Used loading machine to transfer rocks and coal onto vehicles for removal.
• Read and interpreted technical documents and effectively adhered to written instructions to maintain quality standards.
• Replaced worn or broken cutting tools on machinery.
• Used crowbars and pickaxes to remove materials from rock faces.
• Opened and closed bottom doors of cars to dump contents.
• Pushed or rode cars down slopes or hooked cars to cables and controlled cable drum brakes to ease cars down inclines.
• Stopped gathering arms when cars reached capacity.
• Inspected, weighed and sorted loads for further processing.
• Drove supply vehicles for forward operations involving blasting.
• Checked equipment regularly for upkeep needs or signs of malfunction.

• Tested titration of chemical tanks in production line to check for ideal pH and other chemical levels and balance ratios.
• Efficiently organized and maintained equipment to keep laboratory productive and safe.
• Recorded test results using variety of chemistry-specific software programs.
• Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
• Assisting in the establishment and application of NBC defense measures.
• Providing training advice and supervision regarding the proper use and maintenance procedures for chemical equipment and chemical operations.
• Operating and performing operator maintenance on smoke generating equipment, NBC identification/detection and decontamination equipment.
• Assisting in preparing and maintaining disaster operations plans.
• Training military and civilian personnel on what to do in an emergency.
• Operating and maintaining nuclear, biological and chemical detection and decontamination equipment.
• Conducting surveys to determine needs in the event of an emergency.
• Monitoring disaster preparedness activities and training operations.

Master Driver

• The Master Driver is an NCO in the rank of staff sergeant or above (or comparable civilian). As a Master Driver I was the primary adviser to the battalion commander or civilian division chief (GS-14 and above) and was responsible for the licensing and training program execution. Duties include the facilitation of training by ensuring resources were coordinated, such as classrooms, driving facilities, road courses and simulators (where applicable), I scheduled the required license instructors and license examiners to assist with Phase I training execution. As master driver I provided quality assurance for Phase II and Phase III operator training programs and ensured all training and licensing was accomplished in accordance with AR 600-55. I trained over a 1000 successful Soldiers.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Advertised job opportunities on social media platforms and job boards.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Coordinated schedules to arrange management interviews with applicants.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Studied job descriptions and qualifications to determine applicant requirements.
• Developed recruiting strategies to identify qualified candidates and build network.
• Collaborated with hiring managers to understand job requirements and expectations.
• Developed and implemented plans to improve recruitment process.
• Operated and maintained applicant tracking and candidate management systems.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Collaborated with HR leadership regarding candidate salary determinations.
• Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
• Consulted businesses on successful recruiting and retention practices to help minimize turnover.
• Advised managers on best practices to maintain compliance with applicable laws.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Assisted with writing job postings and job descriptions for boards.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Advocated for staff members, helping to identify and resolve conflicts.