Peggy Smith
San Antonio
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Personal Health Care Provider
Assisting Hands Home Care
01.2023 - 04.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
Pharmacy Technician
Custom Compound Pharmacy
12.2022 - 03.2023
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
Baylor Scott & White Hospital
05.2021 - 12.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician
Arlington Memorial Hospital
02.2020 - 05.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Resolved third-party billing, computer system and customer service issues.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Education
Certified Pharmacy Technician Certificate - Pharmacy
Hill Community College
Cleburne, TX05-2008
Skills
- Issue resolution
- Technical issue resolution
- Consumer engagement strategies
- Financial transaction processing
- Conflict resolution skills
- Proficient in Microsoft Office
- Consistent dependability
- Strategic problem-solving
- Strong organizational skills
- Client engagement
Timeline
Personal Health Care Provider
Assisting Hands Home Care
01.2023 - 04.2025
Pharmacy Technician
Custom Compound Pharmacy
12.2022 - 03.2023
Pharmacy Technician
Baylor Scott & White Hospital
05.2021 - 12.2022
Pharmacy Technician
Arlington Memorial Hospital
02.2020 - 05.2021
Certified Pharmacy Technician Certificate - Pharmacy
Hill Community College
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