Summary
Work History
Education
Skills
I enjoy hiking, spending time outdoors, camping, and time with our grandchildren.
Timeline
Generic

Peggy Toole

Green Bay,WI

Summary

Dynamic Surgery Scheduling Coordinator at OSI with expertise in HIPAA compliance and patient coordination. Proven track record of enhancing patient experiences through meticulous scheduling and insurance verification. Recognized for exceptional problem-solving abilities and attention to detail, streamlining processes to improve efficiency and provider satisfaction. Committed to delivering high-quality service in fast-paced environments.

Work History

Surgery Scheduling Coordinator

OSI
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Verified insurance coverage and obtained benefits.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.

Financial Services Representative

OSI
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Created and implemented innovative financial strategies to increase profitability.
  • Devised and implemented controls and procedures to promote financial accuracy.

Credentialing Specialist

OSI
  • Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
  • Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
  • Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
  • Conducted primary source verifications such as schooling and board certifications.
  • Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
  • Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
  • Enhanced credentialing processes by streamlining documentation and verification procedures.
  • Contributed positively to team dynamics by fostering a collaborative and supportive work environment.
  • Prepared records for site visits and file audits.
  • Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
  • Updated and maintained accurate records in credentialing databases, ensuring timely renewals and verifications.
  • Conducted thorough background checks and primary source verifications to uphold high standards of care.
  • Improved provider satisfaction with efficient handling and processing of credentialing applications.
  • Streamlined communication between departments, enhancing overall workflow and reducing processing times.
  • Implemented continuous improvement strategies for credentialing process, leading to more efficient operations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collaborated with managers to identify and address employee relations issues.

Education

Graduation - Marketing

Green Bay East High School
Green Bay, WI

CNA - Certified Nursing Assistant

NWTC
Green Bay, WI
06.1990

Skills

  • HIPAA compliance
  • Patient coordination
  • Insurance verification
  • Procedure scheduling
  • Verifying insurance
  • Checking in patients
  • Patient relations
  • Scheduling expertise
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Critical thinking
  • Organizational skills
  • Team building
  • CPR certified
  • Professionalism
  • Patient health information Access

I enjoy hiking, spending time outdoors, camping, and time with our grandchildren.

Thank you for your time and consideration.

Timeline

Surgery Scheduling Coordinator

OSI

Financial Services Representative

OSI

Credentialing Specialist

OSI

Graduation - Marketing

Green Bay East High School

CNA - Certified Nursing Assistant

NWTC

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Peggy Toole