Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information - Other Cell Numbers
Personal Information
Timeline
Generic
Peggy Trammel

Peggy Trammel

Temple Hills,MD

Summary

Experienced janitorial worker and supervisor with over 20 years of dedicated experience in the field. Dedicated to maintaining cleanliness and creating a safe and organized environment. Proven track record of efficiently managing janitorial operations, ensuring high standards of cleanliness and sanitation. Committed to delivering exceptional service and exceeding expectations.

Overview

28
28
years of professional experience

Work History

Supervisor

American Self Storage
01.2015 - 01.2017
  • Oversee that all work assignments are done correctly, completely in a timely manner
  • Cleaned a four floor storage building
  • Which included vacuuming, sweeping, mopping, washing windows, cleaning the bathrooms
  • Vacating units, repairing units the locks, latches, and painting
  • Landscaping, snow and ice removal of the property
  • Did plumbing, electrical, cutting, measuring, wiring, and assembling of products, and tools
  • Provided customer service
  • Helped the elderly with packing and unpacking their vehicles, or units
  • Taught employees how to use power tools, paint, and how to work more time efficiently
  • Skills Used: Plumbing unstopping drains, Electrical replaced Ballast, light fixtures, wall sockets, replaced cords on vacuum
  • Used all hand-held and power tool, and office equipment proficiently
  • Managed a team of skilled technicians for timely completion of repair tasks, ensuring minimal downtime.
  • Established strong relationships with building occupants through transparent communication and prompt issue resolution, enhancing tenant satisfaction.
  • Reduced equipment breakdowns with a proactive preventive maintenance program, resulting in increased productivity.

Maintenance Supervisor

Douglas Clark Properties
04.2009 - 02.2016
  • Conducted pre inspection on my units to ensure compliance for Department of Housing Authority
  • Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
  • Supervised 4 employees and scheduled shifts.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.

Night Supervisor/Crew Member Team Leader

Rock Solid
02.2014 - 09.2015
  • Assigned work detail to employees
  • Drove a box truck around campus to load and unload a Kiavac machine
  • I used the machine to sanitize clients bathrooms and locker room
  • Made nightly written reports on building that were cleaned
  • Responded quickly to clients concerns or additional needs for service
  • Developed strong relationships with staff members through effective communication and leadership efforts.
  • Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
  • Assisted upper management in evaluating potential candidates for promotions within the company based on their achievements as part of the night supervision team.

Floor Tech

Image
10.2014 - 02.2015
  • Use broom to edge floors, mop small area where my floor scrubber can't get into
  • Buff or wax when need
  • At Safeway stores in DC, MD and Virginia
  • Maintained high customer satisfaction levels with thorough attention to detail in all aspects of floor care.
  • Consistently met project deadlines by effectively managing time-sensitive tasks alongside routine responsibilities.
  • Enhanced floor cleanliness and hygiene by implementing effective cleaning methods and using advanced equipment.
  • Improved team productivity by establishing clear work schedules and prioritizing tasks based on client needs.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Cleaned equipment and machinery to maintain in optimum working condition.

Home Health Aide

Byrants Home Care
06.2008 - 01.2013
  • Supervised, reminded client of times and needs for medication
  • Ensure that the home is clean and orderly
  • Helped with daily hygiene, dressing, and grooming
  • Planned daily outing, such walks, trips to the mall, and or senior programs
  • Completed a medication count every couple weeks for refill needs
  • Ran errands, shopping, mail, dry cleaning etc
  • Provided companionship and emotional support, engaging in meaningful conversations and activities to improve mental well-being.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.

Food and Nutrition Services

Virginia Hospital Center
04.2012 - 05.2012
  • Set up food and drink trays for patients
  • Checking the dietary orders to ensure the patient is getting the correct meals, delivered the trays to their rooms, and helped clean up the kitchen
  • Oversaw inventory management processes, reducing spoilage rates while maintaining adequate stock levels for daily operations.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Janitorial Supervisor

Kyle's Janitorial Services
02.2009 - 06.2011


  • Followed all OSHA, and MSDS guidelines and rules as written
  • Provided customer service to our client, and their clients
  • Open and closed buildings, and offices
  • Report all problems immediately to Supervisor
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.

Hawker Coordinator

Washington Times Newspaper
01.2005 - 01.2007
  • I hired and trained up 40 employees
  • Assigned work assignments
  • Prepared time sheets to be sent to HR
  • Received payroll and distribute it
  • Recorded attendance's and rerecorded time off request
  • I went to the plant and received the papers, placed them at the locations where my employee were assigned to sell papers
  • Provided customer service, and took care of any and all complaints
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Transcript Expeditor

Social Security Administration
06.2000 - 08.2002
  • Responsible for quality filing, record keeping, and transcribing inaudible cassette tapes sent back by the hearing judges office
  • Providing customer service and provided support to other branches of the SSA
  • Researched and gave confirmation that files had arrived at payment centers throughout the USA
  • I also assisted in the mailroom, mail delivery to other branches
  • Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
  • Coordinated with vendors to ensure timely delivery of materials, leading to smoother production schedule.
  • Developed strong relationships with suppliers, improving reliability and responsiveness in supply chain.

Water Meter Reader

Town of Herndon
12.1998 - 05.2000
  • Download my daily meter readings into handheld computer, read meters for up to 376 homes per day, which included on top of high rise buildings, and down in manholes
  • Provided front desk customer service to clients that would come into the office to pay their water bills, helped customer to place orders to start or stop service
  • I also picked up mail and delivered to other offices within the town's government agencies
  • I also did all clerical office duties which included filing, answering phones, and dispatching calls to department of public works
  • Helped out with town festival setups, breakdowns, and traffic control
  • Provided excellent customer service through respectful interactions while performing onsite inspections or addressing concerns via phone calls or emails.
  • Contributed to data accuracy by verifying meter numbers against assigned customer accounts before inputting readings into the centralized database.

Janitorial Supervisor

Superme Janitorial Maintenance at the F.F.A
02.1991 - 06.1999
  • Cleaned air traffic controllers stations
  • Dust, dumped trash cans, vacuumed
  • Stocked fresh linen to locker rooms, and clean rest areas
  • Did bathrooms, windows inside, and out
  • Maintained outside premises trash removal, leaf removal, de-iced parking lot
  • Painted fading parking lines, and signs
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.

Receptionist

Leesburg Honda
02.1998 - 07.1998


  • Took cars from Honda to other dealerships, brought cars back to Honda
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Construction Worker/General Laborer

Clark Construction Company
06.1989 - 06.1991
  • Performed all tasks associated with a wide variety of work assignments
  • Removed unneeded materials, and debris
  • Responsible for inventory control of equipment and supplies used daily
  • Handled complaints, and questions from volunteer workers
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Operated power equipment to move materials and promote job efficiency.

Education

Certificate - Health

Home Care University
Washington, DC
12.2007

Psychology -

Nova Community College
Sterling, VA
12.1992

General -

Loudoun County High School
Leesburg, VA
12.1985

Skills

  • Child Health & Safety
  • Foster Care
  • Licensed DayCare Provider
  • Life Skills
  • Painting
  • Drywall
  • Concrete Set-ups
  • Houses and apartment make ready
  • Winter proofing
  • Lawn care
  • Hand tools
  • Commercial floor cleaning machines
  • Training and mentoring
  • Staff management
  • Customer service
  • Inventory control
  • Project management
  • Payroll processing
  • Documentation and reporting
  • Budget management
  • Risk management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Additional Information - Other Cell Numbers

240-595-2322

Personal Information

Authorized To Work: US for any employer

Timeline

Supervisor

American Self Storage
01.2015 - 01.2017

Floor Tech

Image
10.2014 - 02.2015

Night Supervisor/Crew Member Team Leader

Rock Solid
02.2014 - 09.2015

Food and Nutrition Services

Virginia Hospital Center
04.2012 - 05.2012

Maintenance Supervisor

Douglas Clark Properties
04.2009 - 02.2016

Janitorial Supervisor

Kyle's Janitorial Services
02.2009 - 06.2011

Home Health Aide

Byrants Home Care
06.2008 - 01.2013

Hawker Coordinator

Washington Times Newspaper
01.2005 - 01.2007

Transcript Expeditor

Social Security Administration
06.2000 - 08.2002

Water Meter Reader

Town of Herndon
12.1998 - 05.2000

Receptionist

Leesburg Honda
02.1998 - 07.1998

Janitorial Supervisor

Superme Janitorial Maintenance at the F.F.A
02.1991 - 06.1999

Construction Worker/General Laborer

Clark Construction Company
06.1989 - 06.1991

Psychology -

Nova Community College

General -

Loudoun County High School

Certificate - Health

Home Care University

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Peggy Trammel