Peggy Underwood

Over the years have created and operated numerous businesses in the areas of sales, creative production and data entry, promoting and selling products through different channels.

Currently, am the sole owner and operator of Sweet Pickle Paddles, a pickleball paddle manufacturer/wholesaler/retailer.

• Leveraged advanced typing skills and proficiency in legal terminology to produce accurate, high-quality transcripts consistently.
• Enhanced document accuracy by transcribing legal proceedings, testimonies, and depositions with strict attention to detail.
• Managed sensitive audio recordings securely throughout the transcription process, safeguarding clients'' data privacy.
• Reduced turnaround time for transcript delivery by implementing effective time management strategies and staying organized under pressure.
• Expedited urgent transcript requests from clients, demonstrating dedication to meeting their needs while maintaining quality standards.
• Ensured timely delivery of transcripts by managing multiple projects simultaneously, prioritizing deadlines and multitasking effectively.

• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Increased company revenue by streamlining processes and implementing cost-saving measures.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.