Summary
Overview
Work History
Education
Skills
Certification
Property Management
Timeline
Generic

Peggy Wallace

MCINTYRE,GA

Summary

Results-oriented professional with extensive experience in office administration and community engagement at Roots Management and Vineyards Management. Demonstrated ability to improve operational efficiency and community satisfaction through exceptional customer service and data management skills. Proficient in Microsoft Excel, Avid Exchange, Air Table, and Manage America. Strong ability to foster positive relationships and enhance client and tenant experiences. Dynamic individual with hands-on experience in Administrative Assistant & Property Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Roots Management
10.2022 - 09.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Community Manager

Vineyards Management
09.2021 - 10.2022
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
  • Evaluated property conditions and recommended improvements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
  • Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
  • Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
  • Monitored online forums and social media platforms to maintain positive community atmosphere and address any negative behavior.
  • Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents.
  • Conducted surveys to gauge community needs, using insights to guide development of new programs and services.
  • Implemented community recognition program, acknowledging active members and encouraging sustained engagement.
  • Developed user-friendly community portal, significantly improving access to information and resources for community members.
  • Streamlined communication channels, ensuring timely and effective dissemination of information to community members.
  • Boosted community engagement by developing and implementing comprehensive social media strategy.
  • Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
  • Evaluated community feedback, making data-driven decisions to continuously improve community management strategy.
  • Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Completed annual rent calculations using housing database software.
  • Responded to Common Area Maintenance (CAM) inquiries.

Property Manager

Sea Breeze
11.2018 - 09.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Developed comprehensive emergency response plan, improving preparedness for unexpected events.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Optimized property management software usage, enhancing operational efficiency.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Education

GED -

Honey Grove High School
Honey Grove, TX
05-1991

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Filing
  • Computer Proficiency
  • Customer Relations
  • Clerical Support
  • Critical Thinking
  • Strong Problem Solver
  • Scheduling
  • Documentation and Recordkeeping
  • Office Management
  • Database entry
  • Scheduling and calendar management
  • Dedicated Team Player
  • Excel spreadsheets
  • Appointment Scheduling
  • Recordkeeping
  • Verbal Communication

Certification

  • Property Management -Ashworth College (April 2019)
  • Civil Litigation -Ashworth College (July 2019)
  • HUD Manufactured Housing Installation Program Training -Milan Manufactured Training Institute (July 2024)
  • Georgia Valid Driver's License

Property Management

I was an outsight property manager, My duties were to run day to day operations, collections,communicating with residents and ensuring over all safety. I handle evictions  set outs quarterly inspections , showed ready units,handled leases and filing , ran ads to  maintain occupancy ,over seen maintenance and lawn care  recorded daily into Software's for tracking  payments and utilities. When I transferred over to Roots My community collections were 110-115 percent collected.

I then transferred over to roots   as the Administrative Assistant  For new manufactured homes and rehabs. These duties were  researching  county regulations  permitting 30/60/90/ reports on projects  ,creating spreadsheets  and inputting the data into company used software's and assisting in meetings, coding invoices signing vendors communicating  with project managers ,community managers  and collaborating with teams and  team leaders not only  to achieve company goals.

Timeline

Administrative Assistant

Roots Management
10.2022 - 09.2024

Community Manager

Vineyards Management
09.2021 - 10.2022

Property Manager

Sea Breeze
11.2018 - 09.2021

GED -

Honey Grove High School

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Peggy Wallace