Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Peggy Weickum

Peggy Weickum

Carbonado,WA

Summary

Proven expertise in title processing and exceptional customer relations, honed at McCallum License Agency and other roles. Skillfully managed high-volume tasks with accuracy, enhancing client loyalty through prompt dispute resolution. Adept in data entry and notary public services, consistently achieving efficiency and precision in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Vehicle License Title Clerk

McCallum License Agency
09.2018 - Current
  • Entered title and vehicle information into database.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Handled cash and credit card payments accurately.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Received and processed paperwork for titles, new license plates, and renewals.

Customer Service Representative

Payless Car Rental
05.2016 - 09.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Manager

Go Games And Toys
09.2014 - 11.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.

Education

High School Diploma -

Mt Carmel High School
Mount Carmel, IL
05.1984

Skills

  • Title processing
  • File Management
  • Accuracy and Precision
  • Notary Public
  • Document Review
  • Temporary tags
  • Title Examination
  • Data Entry
  • Microsoft Outlook
  • Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Customer Relations
  • Call center experience
  • Money handling abilities
  • Client Relations

Certification

  • Licensed Title Clerk -

Timeline

Vehicle License Title Clerk

McCallum License Agency
09.2018 - Current

Customer Service Representative

Payless Car Rental
05.2016 - 09.2018

Manager

Go Games And Toys
09.2014 - 11.2016

High School Diploma -

Mt Carmel High School

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Peggy Weickum