Peggy Wells
Stratousphere
Seymour,IN
14
years of professional experience
Detail-oriented Quality Control Inspector experienced in defect identification and visual inspections. Enhanced product quality through effective testing procedures and collaboration with production teams to resolve quality issues. Focused on continuous improvement in quality standards by utilizing strong attention to detail and problem-solving skills.
Work History
Quality Control Inspector
1 Month- Developed and implemented testing procedures to enhance product reliability and accuracy.
- Conducted thorough inspections of incoming materials to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues efficiently.
- Trained new inspectors on quality control processes and inspection techniques.
- Analyzed inspection data to identify trends and recommend improvements in production processes.
- Mentored junior inspectors, fostering a culture of continuous improvement and accountability in quality control practices.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
Stocking Associate
1 Year 6 Months- Organized and stocked merchandise on sales floor to enhance product visibility and accessibility.
- Monitored stock levels and communicated needs to supervisors for timely restocking of items.
- Collaborated with team members to ensure efficient inventory management and replenishment processes.
- Implemented best practices for product placement, improving customer shopping experience and satisfaction.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Scanned, recorded and verified received inventory during regular shipments.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Answered customer questions and provided detailed product information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
- Greeted customers and directed to requested products.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
Crew Member
2 Years 11 Months- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits.
- Stocked shelves to organize aisles in assigned department.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Achieved recognition for exceptional customer service, highlighting the importance of customer interactions.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Fostered positive a positive team environment by assisting coworkers during rush periods.
- Increased customer satisfaction with prompt and accurate order taking.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Boosted repeat customer rates by providing friendly and engaging service.
- Maintained cleanliness and organization of the dining area, leading to improved customer experiences.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy a healthy dining environment.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Improved team morale, leading to increased productivity and reduced turnover.
Crew Member
2 Years 1 Month- Delivered exceptional customer service in high-pressure environments, ensuring satisfaction and repeat business.
- Operated kitchen equipment and maintained safety standards to uphold food quality and hygiene.
- Collaborated with team members to prepare food items efficiently during peak hours.
- Trained new crew members on operational procedures, fostering a cohesive work environment.
- Managed cash register operations, accurately processing transactions and balancing cash drawers.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Implemented process improvements that enhanced speed of service during busy shifts.
- Engaged with customers to gather feedback, using insights to improve overall dining experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
High School Diploma
Skills
Quality control
Quality control planning
Quality processes
Quality control planning
Inspection procedures
Inspection records
Visual inspection
Visual inspections
Surface inspection
Quality planning
Material testing
Surface evaluation
Inspections and reviews
Timeline
Quality Control Inspector
Stratousphere
07.2026 - CurrentRead More
Stocking Associate
Walmart
09.2020 - 03.2022Read More
Crew Member
McDonald's
04.2017 - 03.2020Read More
Crew Member
McDonald's
02.2013 - 03.2015Read More
Ridgewood High School
High School Diploma
Read More