Peggy Whitsell
Wellsburg,USA
Summary
Dynamic individual with hands-on experience in a Call Center Representative and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Apheresis Telecruiter I
The American Red Cross
11.2021 - 05.2024
- Scheduled platelet donors from a variety of sources by phoning individuals to make donation appointments.
- Coordinated reminder calls, follow-up calls, log in of data, and maintenance of records.
- Contacted active and non-active platelet donors to increase the frequency of their donations to meet our collection goals.
- Followed the process of appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
- Entered donor's information into the DRMS system, applied updates to their information, scheduled appointments accordingly, applied wait times when donors requested to be put their file on hold due to medical issues or vacations.
Remote Telesales Agent I
The American Red Cross
06.2021 - 11.2021
- Answered inbound calls from customers who were interested in taking American Red Cross training courses.
- Responsible for selling customer registrations in the American Red Cross community training classes to individuals, small businesses and large businesses.
- Assisted customers with products and supplies sold from the American Red Cross online store.
- Handled customer returns, exchanges and cancellations of the American Red Cross store product orders.
- Acted as a consultant to uncover customer training and retail product order through the Sales system.
Receptionist
Compassionate Companion Care
Pine City, NY
01.2019 - 02.2019
- Checked in patients, including general, emergency, surgery, and euthanasia.
- Answered incoming calls and determined the most efficient way to respond (i.e. leave message, handle etc.) including taking precise messages for doctors.
- Filled prescription medications including liquid, tablet/capsule, and powder.
- Drew up vaccinations, including injectable, oral, and intra-nasal, for appointments.
- Prepared invoices for over-the-counter purchases.
- Discharged non-surgical patients, including going over all discharge instructions with the clients, including medications.
- Collected fecal and urine samples for testing as well as prepared heartworm and FeLV tests.
Education
Associate Degree - Medical Coding & Billing Reimbursement
Elmira Business Institute
Elmira, NY09.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Active listening
- Calm under pressure
- Decision-making
- Problem resolution
- Time management
- Attention to detail
- Organization and time management
Languages
English
Full Professional
Interests
- Animal Care
- I have a passion for photography and editing photos
- Animal Welfare Advocacy
- I enjoy helping others and giving back to the community
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Apheresis Telecruiter I
The American Red Cross
11.2021 - 05.2024
Remote Telesales Agent I
The American Red Cross
06.2021 - 11.2021
Receptionist
Compassionate Companion Care
01.2019 - 02.2019
Associate Degree - Medical Coding & Billing Reimbursement
Elmira Business Institute