Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Peggy Williams

Peggy Williams

Delivery Driver
Cypress,TX

Summary

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Responsible Professional driver brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

41
41
years of professional experience

Work History

Delivery Driver

Staples Distribution Center
03.2012 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Delivery Courier

Brinks Security
01.1999 - 03.2012
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Utilized GPS navigation systems to navigate faster routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Communicated with dispatch and customers for accurate delivery information.

Supervisor

Memorial Hermann Hospital
01.1984 - 01.1999
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Developed and implemented customer service policies to enhance satisfaction.

Diet Clerk

Memorial Hermann Hospital
01.1983 - 01.1999
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Followed all food safety regulations while preparing meals for patients.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Reported and documented resident changes in consumption or behaviors.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Obtained and evaluated dietary histories of individuals to plan nutritional programs.
  • Provided in-depth information on nutritional care to maximize health.

Education

High School Diploma -

Booker T Washington High School
Houston, TX
05.1984

Skills

  • Product Promotion
  • Dispatch Communication
  • Equipment Operation
  • Mileage Tracking
  • Load Balancing
  • Cargo Handling
  • Quality Assurance
  • Vehicle Maintenance
  • DOT Compliance
  • GPS Navigation
  • Commercial Driving
  • Loading and Unloading
  • Positive Attitude
  • Map Reading and Navigation Skills
  • Customer Service
  • Familiarity With DOT Regulations
  • Vehicle Systems
  • Local Routes Understanding
  • Safe Driver Training
  • Vehicle Inspection
  • GPS and Route Planning
  • Route Management
  • Delivery Schedule Development

Timeline

Delivery Driver

Staples Distribution Center
03.2012 - Current

Delivery Courier

Brinks Security
01.1999 - 03.2012

Supervisor

Memorial Hermann Hospital
01.1984 - 01.1999

Diet Clerk

Memorial Hermann Hospital
01.1983 - 01.1999

High School Diploma -

Booker T Washington High School
Peggy WilliamsDelivery Driver