Peggy Wilson

• Assisted with onboarding and training of new MICU Paramedics, contributing to their successful integration into the team.
• Improved patient outcomes by providing advanced life support and critical care interventions in high-pressure situations.
• Reduced response times by maintaining thorough knowledge of local geography and utilizing efficient routes for emergency calls.
• Improved clinical decision-making skills under high-stress conditions based on evidence-based practice guidelines.
• Supported public relations activities such as open houses or presentations at schools to educate the community about emergency medical services.
• Utilized effective communication skills in various situations, including calming distressed family members and providing clear instructions to patients or bystanders.
• Advanced professional skills through ongoing participation in training programs, workshops, conferences focused on best practices in pre-hospital care delivery.
• Streamlined emergency response efforts by efficiently triaging patients according to their level of acuity.
• Enhanced team efficiency by coordinating with fellow paramedics, nurses, and physicians during emergency medical situations.
• Facilitated seamless patient handovers to hospital staff by providing accurate and detailed documentation regarding treatments administered.
• Maintained operational readiness of MICU vehicles through regular equipment checks, restocking supplies, and ensuring cleanliness standards were met.
• Increased the accuracy of diagnoses with thorough assessments of vital signs, physical appearance, and medical histories for each patient encountered.
• Enhanced patient satisfaction by demonstrating compassionate care and empathy during the treatment process.
• Demonstrated adaptability by successfully navigating complex medical cases and adapting to rapidly changing circumstances during emergencies.
• Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure and PreHospital Life Support PHTLS),
• Transferred patients safely and securely to medical facilities for continued care.

In addition to above (MICT duties), supervised subordinate employee (partner).

• Improved operational efficiency by streamlining processes and implementing best practices.
• Established clear expectations for staff members through effective communication and goal setting techniques.

• In charge of Training, Operations and Public Relations

Taught Paramedic students, which included PALS, PHTLS, ACLS and BLS. Taught core curriculum, students finished with an Associate's Degree once course was completed. Developed the Associate's Degree program, one of the first in Kansas.

• Retired May 2020, and was re-hired as Intermittent.
• Fill in for RNs that are on leave, assist RNs to catch up when overwhelmed. This includes, RFS's (Request for Service from VA Providers and Community Providers), coordinate the care to optimize efficient and quality care to our veterans.
• Evaluated the effectiveness of implemented interventions, adjusting care plans as necessary and keeping stakeholders informed of any changes.
• Promoted a positive work environment by maintaining professional relationships with colleagues across departments within the organization.
• Streamlined care coordination processes, ensuring effective communication between patients, families, and healthcare providers.
• Reduced hospital readmissions by implementing effective follow-up procedures and monitoring patient progress.
• Collaborated with multidisciplinary teams to provide comprehensive care for patients with complex needs.
• Empowered patients to make informed decisions about their health by providing educational materials and support.

• Identified opportunities to optimize communication within inpatient and cross-continuum teams to drive effective patient flow and sustainable care transitions from hospital and home, within community care settings and implement supplemental care and services for high-risk patients.
• Orient new RN's and LPN's to Community Care Department.
• Participated in ongoing professional development opportunities, staying current on industry trends, regulations, or research relevant to community care coordination.
• Strengthened relationships between the hospital and community partners by serving as a liaison on joint initiatives to improve patient care.
• Developed strong relationships with medical providers within the local community to better serve client healthcare needs.
• Collaborated with interdisciplinary teams to provide holistic care for patients in the community setting.
• Established a strong referral network by cultivating relationships with local healthcare providers, community organizations, and support services.

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
• Provided emotional support to patients and their families.
• Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
• Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Monitored patient reactions to drugs and carefully documented findings.
• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
• Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
• Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
• Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
• Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
• Championed quality improvement initiatives within the unit by identifying areas for improvement and implementing evidence-based strategies.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.

• Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
• Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
• Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
• Supervised, directed, and motivated high-quality performance from nursing staff.
• Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision-making.
• Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
• Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
• Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
• Managed 24 nurses and nursing activities.
• Established and continuously optimized unit schedules and individual work assignments.
• Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
• Evaluated skills of nursing personnel and verified staff certifications for validity.
• Fostered improvement in staff development, personnel training, and standards of patient care.
• Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.

• Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
• Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
• Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
• Developed departmental goals and objectives to improve satisfactory rating with patients.
• Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
• Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
• Maintained open lines of communication with patients'' families to ensure their needs were met and concerns addressed promptly.
• Ensured timely documentation of all nursing activities within electronic medical records system, contributing to accurate record keeping and informed decision-making processes.
• Served as a liaison between nursing staff and administration, advocating for the needs of both parties to promote overall organizational success.
• Communicated with members of medical staff and department heads during weekly update meetings.
• Created work schedules for multiple shifts to confirm complete floor coverage.
• Maintained compliance with regulatory standards by staying up-to-date on industry best practices and incorporating them into daily operations as necessary.
• Promoted a positive work environment by fostering open communication, teamwork, and professional growth opportunities for nursing staff.
• Improved patient safety through close monitoring of infection control practices within the department.
• In identifying areas requiring improvement through data analysis; implemented action plans accordingly.
• Streamlined nursing operations for efficiency and quality improvement by conducting regular audits and addressing areas of concern.

• Achieved consistent results by following established guidelines for fabric selection, preparation, and seaming techniques.
• Supported team objectives by consistently meeting or exceeding individual productivity goals.
• Demonstrated flexibility in adapting to changing priorities as needed throughout the workday, contributing positively to overall team morale.

• Worked at charge nurse, when needed.
• Oriented new nurses (LPN and RN) to the floor upon new employment.
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Managed care from admission to discharge.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Provided emotional support to patients and their families.
• Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Managed care from admission to discharge.
• Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
• Provided emotional support to patients and their families.
• Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Monitored patient reactions to drugs and carefully documented findings.
• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
• Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
• Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
• Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
• Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
• Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.

Drew blood, assisted with patient needs, assisted RNs and doctors.

• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
• Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.