Peggy Winchester
Lubbock,TX
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Chicos Clothing Store. Expert in merchandising and stock control, adept at fostering positive relationships and driving business growth. Demonstrates strong leadership and problem-solving skills, significantly improving operational efficiency.
Overview
42
42
years of professional experience
Work History
Sales/stock
Burch Glass/Patio Decor
01.2020 - Current
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Maintained clean, organized store environment, contributing to a positive shopping experience for customers.
Assistant Manager
Chicos Clothing Store
01.2016 - 01.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Accessory Touch
02.2006 - 02.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Teacher
Lubbock ISD
08.1982 - 05.2014
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Science - Education
Texas Tech University
Lubbock, TX01-1981
Skills
- Merchandising
- Stock control
- Sales Reporting
Timeline
Sales/stock
Burch Glass/Patio Decor
01.2020 - Current
Assistant Manager
Chicos Clothing Store
01.2016 - 01.2020
Sales Associate
Accessory Touch
02.2006 - 02.2016
Teacher
Lubbock ISD
08.1982 - 05.2014
Bachelor of Science - Education
Texas Tech University
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