PEGGY A. CROWE
Washington,DC, USA
Summary
Skilled in collaborating with personnel across all levels, consistently accomplishing tasks promptly; ensuring the smooth operation of a busy office. Offering comprehensive clerical and logistical support to the entire staff, able to adapt; diligent work ethic, and exceptional organizational abilities.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
UnidosUS (Non-Profit Latino Civil Rights Org)
2019.03 - 2024.08
- Duties included providing seamless administrative support and helping to maintain smooth operation(s) in the Policy and Advocacy component (7 issue areas), as well as senior leadership as needed, processed and submitted VP's AMEX Expense Reports in the SAP Concur Expense system (tracked receipts)
- Completed and submitted the VP's timecards in ADP, coordinated all meetings, and calendared events for the VP
- Handled logistics and coordinated monthly staff meetings (confirmed if virtual or in person, ensured responsible issue area was informed, ready, and equipped to moderate, assisted staff where necessary, ordered lunch, reserved conference room, updated IT about AV needs, uploaded meeting agenda and deck(s) to the P&A Teams channel)
- Coordinated logistics for the components' annual two-day off-site retreat
- Maintained an expansive component subscription database and passwords, including online software, billing (tracking automatic/monthly renewals, and free subscriptions), and subscription modifications, also arranged annual meetings with vendors and subscribing staff to discuss future needs, and or cancellation of contracts
- Grants administration tasks: process Cost Center Setup Forms (upload grant information from fully executed grant documents into Monday.com for tracking purposes, process budget adjustments (secure VP's signature, save to SharePoint in designated folder, and forward to finance)
- Onboarding prep for new hires, interns, temps, and fellows (prepared workstation, requested computer equipment and email setup from IT, and building access pass from building operations and security
- Scheduled new hire meetings with the hiring manager, finance, Sr Office Manager, and Sr V.P.)
- Offboarding prep for exiting employees, interns, temps, and fellows (collected and returned all UUS company equipment from home and HQ offices and building access pass)
- Meeting logistics (conference room reservations, catering needs, coordinate with IT for AV setup)
- Reserved, maintained, and posted conference room schedules weekly, ordered and inventoried all supplies, computers, and other electronic equipment, prepared UPS shipments, filed (electronic and manual), and processed all travel requests, conference, and seminar registrations
- Performed regular updates to component lists: cell phone list, staff roster, and birthday list
- Other duties as assigned: Served as backup to the Sr Office Manager in their absence, backup for the management of the DVP's calendar, monitored kitchenette supplies, and alerted the day porter of items that needed replenishing, decorated staff desks for birthdays, performed morning quality control checks on the floor to identify possible maintenance needs (i.e., leaks, lighting and power outages, restroom issues), picked up newspapers, mail, and other periodicals from the main lobby front desk, etc.
Front Office Logistics Manager/Registrar/Administrative Assistant
District of Columbia Public School System (DCPS)
2004.07 - 2017.08
- Managed the front office
- Received and interacted with students, parents, visitors, school staff administrators, and organization dignitaries with tact and professionalism
- Effortlessly received and responded to a high volume of incoming calls and messages while simultaneously handling in-person inquiries from students, teachers, school administrators, parents, and organization leaders
- Received and disseminated messages and information to corresponding personnel promptly
- Effectively problem solved without escalation and mutually agreeable outcomes
- Possess great listening skills and has clear written and verbal communication
- Payroll Manager (PeopleSoft)
- Coordinated logistics for all campus events and school field trips
- Liaison for the Assistant Principal(s); maintained and managed the Assistant Principal(s) meeting schedules using Outlook
- Prepared staff meeting agendas per Principal(s) instructions
- Received and replied to correspondence on behalf of the Assistant Principal(s)
- Ensured Counselors were prepared for on-site visits from local public and charter schools, and assisted with coordinating college campus visits
- Middle School Registrar: data entry, inputting, and updating student data in the STARS/ASEPN student information systems
- Generated and mailed progress reports, report cards (quarterly), attendance reports, and transcripts as necessary
- Processed all incoming and outgoing mail
- Compiled and maintained the staff emergency contact list
- Followed up on facility maintenance repair requests from teachers and staff
- Established and maintained a working relationship with campus vendors/contractors
- Maintained staff workrooms, equipment repair, and maintenance schedules
- Staff and student DC1 card administrator
- Ordered and inventoried all supplies
- Other administrative duties included preparing meeting presentations, filing, photocopying, faxing, and other duties as assigned
- Computer Skills: PeopleSoft, Microsoft Suite, STARS, ASPEN, Google Docs
Business Services Analyst
The Department of Education (Contractor)
2001.01 - 2003.06
- Duties included assisting the agency team leads, with the setup of TATS, a Telecommunications Revitalization Program that streamlined the cost of agency communications
- Researched agency and contractor phone services for duplicate and non-valid billing numbers; established points of contact for billing and follow-up purposes
- Supported the PC's R Us Coordinator with inventory reconciliation and database maintenance; maintained the AMD (Asset Management Database); Processed SF120s (Equipment Transfer Forms)
- Xeroxing, faxing, filing, and other duties as assigned
Administrative Assistant
Electronic Data Systems (EDS)
1998.07 - 2001.01
- Duties included providing administrative support to Team Leaders, Managers and Staff, and on-site Contracting Officers
- Received and interacted daily with clients and visitors with tact and professionalism
- Received and filtered all phone calls for the Client Executive using discretion
- Handled logistics for all travel requests for the Client Executive and various personnel, weekly staff meetings, monthly Town Hall, and special office events (i.e., Bring Your Child to Work Day, holiday parties, and quarterly birthday celebrations)
- Processed transfer employees from other contracts (ensured proper acclimation to the contract, requested and issued ID cards, System User IDs, and Passwords)
- Managed new hire onboarding, and the debriefing of exiting employees
- Coordinated and scheduled office vendors
- Distributed monthly parking passes and Metro stipend
- Payroll Manager (successfully integrated a staff of over one hundred employees from a manual timecard to GOATES an online timecard system; performed timecard desk audits)
- Maintained front office files efficiently
- Developed a package delivery tracking system
- Set up and monitored an Outlook resource for the scheduling of conference rooms and Meet-Me conference lines
- Ordered and inventoried office supplies
- Xeroxing, faxing, filing, and other duties as assigned
Secretary/Receptionist
Gallaudet University
1996.08 - 1998.01
- Duties included managing the front desk of the College for Continuing Education (CCE)
- Greeted visitors, received and responded to a fair amount of phone calls with tact and professionalism, for hearing and TTY service calls
- Liaison for the Administrative Assistant
- Acted in the absence of the Administrative Assistant
- Assisted with the coordination and logistics of department special events
- Set up and confirmed appointments for the department director
- Procured, coordinated, and arranged all travel arrangements for the Dean
- Assisted other CCE staff as necessary
- Maintained all CCE office files efficiently
- Hand-delivered various documents campus-wide
- Ordered and inventoried office supplies
- Xeroxing, faxing, and other duties as assigned
- Computer Skills: Word Perfect 6.1, Corel 7.0
Education
Some College (No Degree) -
Phoenix University
OnlineSome College (No Degree) -
Walden University
OnlineSome College (No Degree) -
Virginia Union University
Richmond, VASkills
- Customer Service
- Data Entry
- Deadline-oriented
- Excel spreadsheets
- Microsoft Outlook
- Microsoft PowerPoint
- Miro
- Monday.com
- Office Management
- SAP Concur
- Teams
- Time Management
Timeline
Administrative Assistant
UnidosUS (Non-Profit Latino Civil Rights Org)
2019.03 - 2024.08
Front Office Logistics Manager/Registrar/Administrative Assistant
District of Columbia Public School System (DCPS)
2004.07 - 2017.08
Business Services Analyst
The Department of Education (Contractor)
2001.01 - 2003.06
Administrative Assistant
Electronic Data Systems (EDS)
1998.07 - 2001.01
Secretary/Receptionist
Gallaudet University
1996.08 - 1998.01
Some College (No Degree) -
Phoenix University
Some College (No Degree) -
Walden University
Some College (No Degree) -
Virginia Union University
Similar Profiles
Alexis DemarbieuxAlexis Demarbieux
Intake Representative at UnidosUSIntake Representative at UnidosUS
Trynn LeTrynn Le
Domestic Violence Advocate Volunteer Counselor at My Sister's House, 501(c)(3) non-profit org.Domestic Violence Advocate Volunteer Counselor at My Sister's House, 501(c)(3) non-profit org.
Sharene BrashSharene Brash
Executive Assistant to the Director at Departmental Office of Civil Rights, US Department of TransportationExecutive Assistant to the Director at Departmental Office of Civil Rights, US Department of Transportation