Peggy A. Decker
Collection Specialist
Warren,MI
Summary
Motivated and results-focused accountant with 35 years of extensive experience managing full scope of accounting within dynamic, fast-paced and deadline-driven environments. Possess the ability to cultivate lasting relationships, implement effective process improvements, and utilize an array of analytical and technical skills. Adept at navigating organizational dynamics and managing multiple projects simultaneously. Expertise in general ledger, accounts payable, accounts receivable, payroll, billing, collections, taxes, and data entry. Additional knowledge in network administration, including hardware and software support and training. Communicative and detail-oriented, learns and adapts quickly, works meticulously, and serves customers with poise and professionalism. Seeking an accounting role to apply a winning mindset to the growth of a top tier organization.
Overview
32
32
years of professional experience
Work History
Collection Specialist
Modernizing Medicine
Boca Raton, FL
04.2021 - Current
- Advised delinquent customers on strategies for debt repayment.
- Reviewed accounts to determine payment plan compliance.
- Developed collection methods to achieve or exceed company financial goals.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Accepted and processed customer payments and applied toward account balances.
- Recorded information about customers' financial status and collections status efforts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Monitored overdue accounts using automated information systems.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Received payments and posted amounts to customer accounts.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Completed skip traces on customers failing respond to collection efforts.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Kept abreast of changes in federal and state laws affecting collections processes; updated procedures accordingly within the organization.
- Remitted payments received from customers promptly while adhering to all applicable laws and regulations governing the collection process.
- Recorded information about status of collection efforts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Drafted letters outlining repayment plans; sent correspondence informing customers of their rights under state law regarding collections practices.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Contacted customers with delinquent accounts to solicit payment.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Received payment and posted to appropriate customer accounts.
- Conducted periodic audits on accounts receivables balances and aged reports; identified areas requiring further investigation.
- Recorded and updated customer personal accounts with accurate contact information.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Staff Accountant
NEMO Health LLC
Southfield, MI
02.2018 - 04.2021
- Researched and implemented best practices to improve audit results.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Reconciled intercompany accounts on a monthly basis.
- Published financial statements according to preset deadlines.
- Compiled and prepared journal entries to ensure accurate general ledger records.
- Reviewed and reconciled discrepancies in accounts and financial documentation.
- Participated in special projects as needed.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Managed accounts receivable activities such as invoicing customers, applying payments received, monitoring customer balances.
- Analyzed existing accounting processes to recommend improvements in efficiency or effectiveness.
- Filed and remitted taxes for company and clients.
- Reconciled company bank statements and bookkeeping ledgers.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Developed policies and procedures related to accounting functions.
- Prepared monthly account reconciliations for bank accounts, credit cards, and other balance sheet accounts.
- Ensured compliance with generally accepted accounting principles while preparing financial statements.
- Monitored and tracked expenses to keep business on track with financial targets.
- Analyzed balance sheets for mistakes and inaccuracies.
- Updated and managed accounts payable databases, employing access controls to protect data.
Staff Accountant
Standex Engraving - MOLD-TECH
Fraser, MI
06.2016 - 02.2018
- Full scope of accounting, including maintaining the general ledger, reconciling accounts for multiple divisions within the US and foreign countries, conducting month, quarter and year-end close processes, managing Treasury Management
- Coordinates accounting between the multiple divisions of Mold-Tech and corporate
- Reports to the Director of Finance for the North American group
- Completes financial reports on monthly, quarterly, and annual basis for corporate
- Review plants' monthly accounting close
- Enter financial information for Asia into North American ERP system
- Oversee and maintain credit card system for domestic divisions
- Oversee banking for domestic divisions
- This includes communicating with the bank, sending out statements, and completing bank reconciliations
- Maintain FAS fixed asset tracking system for all divisions
- Train new plant accountants on monthly close process
- Track and reconcile intercompany transactions for Asia and North America throughout the month
- Review all schedules in the closing binder for Mold-Tech North America and Asia divisions
- Prepare PPT returns for domestic divisions
- Work with corporate and divisions to maintain insurance
- Coordinate and maintain all fixed asset and WIP inventories for domestic divisions and Asia
- Administer corporate cost push-downs to divisions
- Track Capital Expenditure Request costs
- Other duties and assignments as required.
Accountant/IT Project Manager
General Products Corporation
Livonia, MI
02.2013 - 06.2016
- Manage full scope of accounting, including maintaining the general ledger, reconciling accounts, supporting month- and year-end close processes, reconciling accounts receivable accounts, ensuring collections of past due A/R accounts, processing 1099’s, and applying debit/credit memos
- Championed various IT implementations and projects across the organization
- Partner with controller to efficiently prepare monthly financial statements by collecting, analyzing, and summarizing supporting account documentation and information
- Ensure compliant vendor relations by processing vendor invoices timely, requiring an accuracy review before processing expense reports and manual invoices
- Capitalize fixed assets and skillfully prepare reports to present to senior leadership
- Spearheaded an innovative implementation project designed to migrate the main server to a cloud base environment, including the migration of all financial and ERP software
- Utilized effective full cycle project management skills in overseeing telecommunication project from quoting to installation of three plants and the corporate office across four states
- Ensured successful completion of ERP system upgrade resulting in direct communication between ERP system and financial software and, therefore, increased business efficiencies.
Accounting Assistant/Network Administrator
Greening Testing Laboratories
Detroit, MI
10.1991 - 02.2013
- Performed various accounting tasks, including reconciling payroll discrepancies and compiling cash receipts, expenditures, accounts payable, accounts receivable, and profits and losses reports, while ensuring compliance with all federal, state, and company policies and regulations
- Point of contact for technical support, specifically for customized production applications, internet and intranet, and hardware/software related updates, upgrades, and questions
- Proficiently debited, credited, and totaled accounts on spreadsheets and within databases, requiring the competent operation of accounting software to record, store, and analyze information, and check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Analyzed network logs, creatively troubleshooting issues, monitoring usage, and ensuring security of IT data and access privileges, in addition to installing and supporting physical and virtual network servers and appliances
- Collaborated with WAN Coordinator and Network Coordinator to perform scheduled network tasks such as updating anti-virus definition files, monitoring network servers, and setting user privileges on workstations, VPN, and stand-alone, remote, and exchange servers, ensuring continued business operations with limited disruptions
- Utilized and shared expertise to develop work instructions and standard operating procedures for all IT related processes, and trained end-users on various hardware and software applications.
Education
Associate of Science in Computer Forensics -
ITT Technical Institute
Skills
- Microsoft Office Suite
- QuickBooks
- Epicor
- NetSuite
- SalesForce
- Account Management
- Cashflow Report Generation
- Call Center Background
- Payment Acceptance
- Client Relations
- Payroll Processing
- Microsoft Windows
- Acrobat DC
- ERP Software
- Various hardware & software
Timeline
Collection Specialist
Modernizing Medicine
04.2021 - Current
Staff Accountant
NEMO Health LLC
02.2018 - 04.2021
Staff Accountant
Standex Engraving - MOLD-TECH
06.2016 - 02.2018
Accountant/IT Project Manager
General Products Corporation
02.2013 - 06.2016
Accounting Assistant/Network Administrator
Greening Testing Laboratories
10.1991 - 02.2013
Associate of Science in Computer Forensics -
ITT Technical Institute
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