Summary
Overview
Work History
Education
Skills
Timeline
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PeggyAnn Majoy

Rockville,MD

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

9
9
years of professional experience

Work History

STORE DIRECTOR

Madewell
Bethesda, MD
06.2022 - 05.2024
  • Coached, counseled, recruited, trained employees and evaluated on-the-job performance.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

ASSISTANT STORE MANAGER

Tommy Bahama
Bethesda, MD
12.2017 - 06.2022
  • Handled scheduling for store shifts to achieve adequate staffing
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Delegated assignments based on team strengths to optimize floor coverage and service levels
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

VISUAL MANAGER

Ann Taylor
Columbia, Maryland
06.2015 - 12.2017
  • Planned and implemented store resets, refreshes and window displays
  • Restructured merchandising strategy to promote high value and products
  • Created retail displays to highlight particular products and drive sales according to corporate strategy
  • Trained associates on Visual SOP.

Education

Bachelor of Arts - Liberal Arts

Mt. Saint Mary's College

Skills

  • Problem Anticipation and Resolution
  • Account updating
  • Scheduling
  • Complaint resolution
  • Report generation
  • Money handling
  • Training development aptitude
  • Shipping procedures
  • Team development
  • Retail sales customer service
  • Customer consulting

Timeline

STORE DIRECTOR

Madewell
06.2022 - 05.2024

ASSISTANT STORE MANAGER

Tommy Bahama
12.2017 - 06.2022

VISUAL MANAGER

Ann Taylor
06.2015 - 12.2017

Bachelor of Arts - Liberal Arts

Mt. Saint Mary's College
PeggyAnn Majoy