To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills in an environment that encourages and fosters a team collaboration and growth.
Dedicated advocate with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the life of the individuals served.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Program Manager
Prairieland Service Coordination, Inc.
09.2019 - Current
Ensure ISC employees adhere to agency missions, goals, and PSCI Operational Guidelines.
Responsible for hiring and training ISC staff.
Responsible for addressing any performance issues including verbal/written warnings, development of corrective action plans, and termination.
Conduct annual performance appraisals on all employees supervised.
Assures all emergency situations are handled promptly and ensure all tasks are delegated appropriately.
Available 24/7 to assist with and address all situations during and after business hours.
Oversees all ISC schedules, resolve conflict, and problem solve any issues as they arise.
Attends training and webinars to ensure understanding of all rules and policies as things progress and change.
Collaborates with families, staff, and DHS to ensure eligibility and compliance with all DHS regulations and rules.
Reviews and approves staff hours and travel expenses and addresses any discrepancies.
Ensures and approves all time off and payroll hours.
Attends any IDT meetings and works towards conflict resolution as needed.
Works closely with DHS to ensure all rules and regulations are followed by PSCI staff as well as provider agencies.
Ensures all files are complete and organized for regular audits.
Ensures all reports are complete and accurate regularly.
Completes and submits all necessary funding packets to DHS.
Individual Service Coordinator (ISC/PAS Agent)
Prairieland Service Coordination, Inc.
11.2018 - 09.2019
Scheduled and conducted yearly Discovery Meetings and Person-Centered Plan meetings
Conducted yearly home visits with each client and submitted necessary notes and paperwork as well as reported and followed up with any concerns found during visit
Completed file reviews as needed and addressed concerns with provider agencies as needed
Completed and filed yearly Waivers for each client
Conflict Resolution with agencies when services were not provided in accordance with DHS regulations, plans or as guardians or clients would like
Completed yearly ICAPs for clients
Completed and submitted PAS paperwork for clients as needed
Provided clients and their families with service options and sent out referral packets when necessary
Collaborated with various agencies, guardians, and clients to determine best options for individuals
Managed large caseload, located appropriate services, and billed accordingly for clients
Reported to necessary agencies such as OIG, SS, and APS as needed.
Maintained accurate records and full compliance with DHS regulations and agency guidelines.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Attended and completed the necessary training to maintain QIDP certification as well as OIG, OIG Rule 50, and DCFS training and annual background checks.
Case Manager QIDP
Moultrie County Beacon
12.2016 - 11.2018
Developed Individualized Service Plans for individuals with intellectual and developmental disabilities.
Developed implementation strategies for PCPs
Identified care needs of individuals and coordinated responses based on physician and interdisciplinary teams' recommendations.
Attended and coordinated semi-annual and annual staffings
Collaborated with various departments, organizations, and guardians to determine best care plans for our consumers
Trained staff on proper implementation of goals, doing CILA home checks and visits, and attending regular meetings with staff to cover any issues or concerns
Managed caseload, calculated progress, and monthly data sheets, and located appropriate services, medical and otherwise for individuals.
Maintained professional written/verbal correspondence with guardians.
Direct Support Person
Wetherell Place
01.2016 - 12.2016
Assisted developmentally delayed adults with ISP programs
Supervised various activities involving individuals at home and community.
Administered medications
Assisted individuals with everyday tasks as needed
Worked with fellow staff to provide the best possible care and assistance for individuals served.
Worked in collaboration with other faculty and classroom aides
Planned lessons for long lengths of time during extended leaves, Implement lesson plans for all subject areas
Supervised all student activities (meals, restroom, etc)
Worked with classroom aides, incorporating the use of talking devices as well as any other methods put in place for each student’s individual needs
During extended leaves, I took over all teacher duties, including lesson planning, testing, evaluating, recess/lunch duties etc
Student Teacher
Carl Sandburg Elementary School
1 1 - 01.2010
Developed and implemented lesson plans for all subject areas
Developed a variety of teaching tools to reinforce instruction
Enhanced student learning and comprehension through the use of technology (i.e., Smartboard, Brainpop)
Developed classroom management through use of positive reinforcement (sand dollars), engaging instruction with student involvement/participation, and high expectations of student’s behavior and academic success
Participated in professional development workshops (What Great Teachers Do Differently, and Technology in the Classroom) which prompted teachers to be their best and the use of technology to best suite future students
Communicated with parents via written and verbal correspondence
Adapted the lessons and learning environment to meet the specific needs of each student
Developed and maintained an excellent professional relationship with cooperating teacher and other staff
Promoted an atmosphere of respect, caring, and kindness for individual viewpoints and beliefs.
Classroom Aide
Southeastern Special Education Ste
01.2008 - 01.2009
Developed and implemented lesson plans for whole and small groups
Collaborated with classroom teacher daily about lesson plans, and behavior prevention
Implemented classroom management through PBIS
Attended meetings regularly
Developed and maintained professional relationships with supervising teacher, as well as itinerants (SLP, OT, PT)
Education
Master of Arts - Aging Studies
Eastern Illinois University
Charleston, IL
12.2022
Master of Science - Human Services Administration
Eastern Illinois University
Charleston, IL
05.2021
Bachelor of Science - Teaching Degree With ML And Fine Arts Endorsement
Eastern Illinois University
Charleston
12.2010
Associate of Science -
Lincoln Trail College
Robinson
05.2005
Skills
Team Leadership
Attention to Detail
Time Management
Critical Thinking
Organizational Performance
Program Development and Management
Training and Development
Public Speaking
Performance Monitoring
Work Planning and Prioritization
Employee Coaching and Mentoring
Negotiation and Conflict Resolution
Certification
Mental Health First Aid USA
OIG Rule 50
DCFS Mandated Reporter Training
QIDP Certification
QIDP Trainer Certification
Illinois Teaching License
Timeline
Program Manager
Prairieland Service Coordination, Inc.
09.2019 - Current
Individual Service Coordinator (ISC/PAS Agent)
Prairieland Service Coordination, Inc.
11.2018 - 09.2019
Case Manager QIDP
Moultrie County Beacon
12.2016 - 11.2018
Direct Support Person
Wetherell Place
01.2016 - 12.2016
Substitute Teacher
Crawford
01.2011 - 01.2014
Classroom Aide
Southeastern Special Education Ste
01.2008 - 01.2009
Master of Arts - Aging Studies
Eastern Illinois University
Master of Science - Human Services Administration
Eastern Illinois University
Bachelor of Science - Teaching Degree With ML And Fine Arts Endorsement