Peggy Metzger
Blue Ash,OH
Summary
Seasoned financial compliance analyst with a strong OFAC and legal background looking for challenging role in financial compliance field including EDD, AML, SAR and OFAC.
Experienced with complex data analysis and deriving strategic insights to support business decisions. Utilizes advanced analytical tools to optimize processes and enhance productivity. Track record of leveraging data to identify opportunities and drive impactful changes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Analyst, Financial Crimes Compliance
Protiviti
Blue Ash, OH
01.2025 - Current
- Handled over 430 cases since start date; investigated and filed 15 SARs, Lead complex investigations on high-risk clients, including ultra-high net worth individuals, PEPs, and corporate entities; drive all phases from initial review to final escalation and SAR filing (US) and STR filing (Canada).
- Own the end-to-end process for EDD, CDD, and beneficial ownership reviews, ensuring compliance with evolving regulatory standards (OFAC, FinCEN).
- Exercise decision-making authority in approving or escalating red flag alerts and suspicious activity, balancing risk mitigation with business priorities.
- Conducted case periodic reviews and ongoing monitoring of incoming alerts, identifying trends and proactively addressing emerging risks.
- Serve as primary escalation point for complex legal and regulatory inquiries, partnering with legal, compliance, and audit teams by designing spreadsheets in Excel for efficiency of processes.
- Optimize operational efficiency through Six Sigma and in-house methodologies, leading process improvement initiatives across compliance functions.
OFAC Intermediate Analyst
PayPal
Omaha, NE
01.2016 - 05.2025
- Was subject matter expert regarding realtime and backlog investigations on financial institution sanctions alerts and PEP clients, including ultra-high net worth individuals and corporate entities, including source of wealth and beneficial owner reviews; drive all phases from initial review to final escalation to EDD and SAR investigations. Experience in PayPal alerts, Venmo alerts, Hyperwallet alerts, including all KYC for same. Usual case load per month was approximately 700 PayPal backlog alerts, 1000 Venmo realtime alerts, and over 500 Hyperwallet backlog alerts.
- Directed workflow coordination in Refinitiv, and in-house tools for team-based case management for HyperWallet daily alerts; set daily priorities, monitor metrics, and deliver actionable reports to management.
- Utilized Advanced Excel to optimize operational efficiency through internal and Six Sigma methodologies, leading process improvement initiatives across compliance functions.
- Recognized with multiple company awards for production, quality, and cross-functional collaboration. Recognized by teammates for support with Excel and troubleshooting.
Intermediate AML Analyst
Citibank
Tampa, FL
01.2012 - 01.2016
- Performed high-risk investigations into complex global transactions including charitable contributions, sanctions, red flag alerts, PEP reviews, collaborating with cross-border teams to identify and mitigate money laundering and sanctions risks.
- Performed banking risk analysis based on client financial behaviors for multinational corporate and private banking clients.
- Delivered clear recommendations on escalations for SAR filings and OFAC reports, leveraging all in-house and third party investigation tools and regulatory judgment in conjunction with office procedures.
- Played key role in mortgage and foreclosure audits, and remediation projects, ensuring continuous alignment with OCC, FinCEN, and state laws.
- Mentored junior analysts, sharing best practices for utilizing Excel for risk assessment and calculations for amortization of properties, for general investigations, and quality assurance purposes such as trackers.
- Calculated and streamlined team metrics using Excel.
- Consistently recognized for accuracy, speed, and decisive action in high-pressure situations.
Paralegal
01.2004 - 01.2012
- Managed casework involving high-stakes litigation, estate planning including complex trusts, bankruptcy (business and personal), domestic relations cases, and corporate real estate (mergers and acquisitions), supporting attorneys in document review, legal research, and court preparation.
- Specializations: Bankruptcy, Domestic Relations, Civil, Criminal, Estate Planning/Trusts, Corporate, M&A
Education
B.B.A. - Finance
Thomas More College
Crestview Hills, KY09-2013
Skills
- Sanctions / OFAC Compliance
- Enhanced Due Diligence (EDD) & Customer Due Diligence (CDD)
- Anti-Money Laundering (AML) & Know Your Customer/Business (KYC/KYB)
- Beneficial Ownership & Source of Wealth (SOW) Analysis
- SAR / STR investigation and filing
- Regulatory Reporting & Audit Readiness
- Financial Compliance
- Legal & Regulatory Risk
- Data analysis
- Root-cause analysis
- Excel proficiency
- Compliance analysis
Accomplishments
- Promoted: Sanctions Analyst → Lead Organizer (2025-05-27)
- Promoted: AML Investigator → Risk Analyst 5 (2017-07-15)
- Promoted: Workflow Coordinator → AML Investigator/Officer (2016-04-04)
- Six Sigma Black Belt Certification (Lean Process Management)
- Recipient of multiple production, quality, and collaboration awards
Certification
Six Sigma Black Belt (Lean Process Management)
Timeline
Senior Analyst, Financial Crimes Compliance
Protiviti
01.2025 - Current
OFAC Intermediate Analyst
PayPal
01.2016 - 05.2025
Intermediate AML Analyst
Citibank
01.2012 - 01.2016
Paralegal
01.2004 - 01.2012
B.B.A. - Finance
Thomas More College