Peggy Susan Garcia
Salt Lake City,UT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Patient Service Rep./ Financial Coordinator
Intermountain Medical Center
, UT
09.2020 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used ICentra and Aria to schedule appointments.
- Maintained well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
Receptionist Coordinator
Mountain Medical Imaging Center
01.2009 - 10.2020
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
- Enhanced office efficiency by proactively identifying opportunities for improvement in processes or procedures and recommending solutions to management.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
No Degree - General Studies
Salt Lake Community College
Salt Lake City, UT08-2022
Skills
- Insurance verification
- Customer service
- Appointment scheduling
- Data entry
- Problem solving
- Team collaboration
- Effective communication
- Patient support
- Workflow improvement
- Verbal and written communication
- Telephone etiquette
- Insurance plans
- Insurance documentation processing
- Team oversight
- Office workflow improvements
Timeline
Patient Service Rep./ Financial Coordinator
Intermountain Medical Center
09.2020 - Current
Receptionist Coordinator
Mountain Medical Imaging Center
01.2009 - 10.2020
No Degree - General Studies
Salt Lake Community College
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