Peggy (Trina) Wells
Brainerd,MN
Summary
Detail-oriented professional specializing in evidence documentation and risk assessment. Demonstrated success in collaborating with law enforcement to enhance community safety. Skilled in customer relationship management, ensuring high levels of client satisfaction. Proven track record of providing compassionate care in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Field Agent
Minnesota Monitoring
New Hope, MN
05.2021 - Current
- Collected and documented evidence of violations for reporting purposes.
- Collaborated with law enforcement to address security issues effectively.
- Utilized specialized monitoring equipment to ensure operational efficiency.
- Produced and completed paperwork.
- Managed relationships with existing customers by responding promptly to inquiries or complaints.
- Collaborated closely with colleagues from various departments within the organization.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Personal Care Assistant
Golden Heart Home Health Care
Brainerd, MN
06.2019 - Current
- Assisted clients with daily living activities and personal hygiene needs.
- Administered medication and monitored client health conditions regularly.
- Communicated effectively with families regarding client progress and needs.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided ongoing compassionate patient care for each client.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Researched community resources available for additional assistance or services if needed.
Bail Bond Agent
Absolute Bail Bonds
Minneapolis, Minnesota
05.2019 - Current
- Evaluated client applications for bail bonds and assessed eligibility criteria.
- Assessed potential risks associated with each client before providing services.
- Calculated and collected payments from clients according to payment plan agreements.
- Performed background and credit checks on defendants to assess repaying bail bonds.
Lead Preschool Teacher
YMCA
Brainerd, MN
08.2014 - 09.2019
- Designed engaging lesson plans for diverse preschool learners.
- Facilitated daily classroom activities to promote social and emotional development.
- Organized field trips to enhance experiential learning opportunities for children.
- Ensured compliance with all state regulations related to preschool education standards.
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Facilitated parent-teacher conferences when needed in order to discuss student progress or areas needing improvement.
- Monitored classroom supplies inventory levels and ordered new items as needed.
- Encouraged positive behavior through positive reinforcement techniques such as praise and rewards.
- Observed and documented students' growth and development throughout the year.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Education
Associate Of Arts (AA) - Psychology
Central Lakes College
Brainerd, MN05-2018
High School Diploma -
Brainerd High School
Brainerd, MN05-1991
Skills
- Evidence documentation
- Security collaboration
- Monitoring equipment usage
- Customer relationship management
- Risk assessment
- Bail bond processing
Accomplishments
A proud mother of four with decades of hand-on childcare experiences, including work within two different school districts and two personal in-home daycare's. A graduate with Honors earning an Associates Art degree specializing in Psychology.
Timeline
Field Agent
Minnesota Monitoring
05.2021 - Current
Personal Care Assistant
Golden Heart Home Health Care
06.2019 - Current
Bail Bond Agent
Absolute Bail Bonds
05.2019 - Current
Lead Preschool Teacher
YMCA
08.2014 - 09.2019
Associate Of Arts (AA) - Psychology
Central Lakes College
High School Diploma -
Brainerd High School