Pei Huang

Product Manager with 10+ years of experience in business analysis and product management across various industries. Expertise in analyzing complex business processes and delivering innovative, customer-focused digital solutions. Proven ability to lead cross-functional teams using Agile methodologies and manage stakeholder expectations effectively. Strong skills in translating business needs into actionable product strategies and making data-driven decisions.

Digital Payment Platform – World’s leading industrial auctioneer

Led the product roadmap, solution design and work in distributed team, coordinating with cross-functional teams and stakeholders, to successfully delivery customized end-to-end payment platform, which aims to support the client’s global footprint, enhance customer experience by reducing friction, significantly minimize manual operational intervention:

• By automating the buyer checkout and seller payout process, the digital platform successfully eliminated over 3.75M manual interactions/year, saving 124,800+ labor hours.

Enterprise Data Governance Platform – Global Energy & Utility company

Adopt Informatica Data Governance suite tools to help the client improve the data visibility, quality and compliance across a complex enterprise landscape.

• Coordinating with multiple business units to capture data ownership, define critical data elements and align on governance standards.
• Enabled enterprise-wide adoption of data catalog, lineage tracking, quality scoring and security.

Customer Experience Transformation – Large Cruise Line Company

Led product discovery for the client to improve the customer’s end-to-end experience across the journey. Conducted over 30+ stakeholder interviews and facilitated workshops to understand user needs, pain points and experience gaps.  Performed competitor analysis and customer journey mapping to inform product direction. Facilitated user testing to gather user feedback and validate concepts and shape product roadmap.

Total Budget Management Platform - Large Telecom Company 

Worked as Business Analyst on a project which delivered Total Budget Management system for 11 branch offices of the client. I led the cross-regional requirement gathering and business process analysis, worked closely with different stakeholders to identify process pain points and translated their needs to unified digital platform features to solve their issues. Also worked with engineer team to deliver values and drove continuous product enhancements and successful adoption across all locations.