Pei Jean (Paige) Wu
Redmond,WA
Summary
Dynamic professional with a proven track record at Nordstrom Rack, excelling in customer service and sales techniques. Recognized for exceptional communication and conflict resolution skills, consistently achieving top rankings in credit card sales. Particularly adept at assisting international guests with language skills.
Overview
29
29
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
Seattle/Kirkland, WA
03.2022 - Current
- Delivered outstanding customer service by consistently going above and beyond to meet customer needs in an energetic, fast-paced retail environment.
- Built a strong rapport with customers through warmth, humor, and a personalized approach.
- Recognized for exceptional communication skills, and supporting fellow team members.
- Maintains composure during high-volume hours, and difficult interactions.
- Ranked among the top three associates in Nordstrom's credit card sales goals at the Kirkland location.
Senior Photo Art Director
Macy's Inc. Advertising
New York, NY
05.2001 - 05.2021
- Spearheaded high-profile, aspirational branding campaigns with impactful product photography for print, digital, and environmental assets.
- Collaborated with marketing team to create compelling, yet brand-appropriate advertising photography consistent with business priorities.
- Lead multiple photo shoot teams simultaneously, comprised of in-house and freelance creative talents.
Senior Graphic Designer
Polo Ralph Lauren
New York, NY
07.1997 - 04.2001
- Designed seasonal showroom graphics for Polo Sport and Sportswear Collections, and marketing boards for sales presentations.
Graphic Designer
Disney/abc Television Group
New York, NY
07.1996 - 01.1997
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
Education
Bachelor of Arts - International Relations/East Asian Studies
Boston University
Boston, MA05-1993
Skills
- Fluent in Chinese and Taiwanese
- Customer service
- Problem solving
- Sales techniques
- Conflict resolution
- Customer relationship management
Timeline
Service Experience Representative
Nordstrom Rack
03.2022 - Current
Senior Photo Art Director
Macy's Inc. Advertising
05.2001 - 05.2021
Senior Graphic Designer
Polo Ralph Lauren
07.1997 - 04.2001
Graphic Designer
Disney/abc Television Group
07.1996 - 01.1997
Bachelor of Arts - International Relations/East Asian Studies
Boston University
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