Peirce Rachael Cerda

• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

• As a production worker with Worthington Industries, I primarily worked on the aluminum weld line, building propane tanks for forklifts. I also monitored and Identified process improvement opportunities to enhance operational effectiveness and improve overall productivity within my line.

• As a team lead, I was in contact with customers regarding their subscriptions with BarkBox, making updates to accounts and making sure that they are happy with their care. This also applied to my time in escalation peer support, ensuring that every customer has the best in class experience.
• As a Social Content Expert I would answer chats as well as respond to many things on Social Media platforms throughout the day to engage with customers.
• As a Warehouse Associate, I would be packing BarkBoxes and dental kits daily as well as stacking pallets and shipping orders.
• As an ERG leader, I help organize events and ensure inclusion and resources for all employees, making sure that everyone is comfortable and supported in their work day and personal life.

I managed registers, made appointments for customers, cleaned kennels, scheduled employees for shifts and managed dogs. I also assisted in training and grooming dogs in daily duties.

• As a keyholder and Shift Supervisor, I lead a team with daily barista duties, schedule coordinating, running breaks, balancing registers while opening and closing the store. I also helped with escalated customers and preforming daily tasks within the job title.