Peiyu (Perry) Zhang
Los Angeles,CA
Summary
Dynamic leader at Sonora Corporation, enhancing customer success through data-driven decision-making and effective teamwork. Spearheaded initiatives that significantly improved customer experience and profitability, leveraging skills in market analysis and sales enablement. Excelled in building relationships, both with mainstream & Hispanic markets and overseas manufacturers, and vendors, to ensure supply chain stability and market responsiveness.
Overview
5
5
years of professional experience
Work History
Head of Customer Success
Sonora Corporation
08.2019 - Current
- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.
- Actively participated in industry events to network with potential clients and stay informed about emerging trends in the food industry.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Worked closely with customers to determine appropriate marketing offerings and new products trend for market needs.
- Prepared monthly sales reports to document sales volumes, potential sales and areas of proposed customers base expansion.
- Managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Conducted regular account reviews to identify areas of opportunity for upselling or cross-selling product offerings.
- Managed and communicate with overseas manufacturers to maintain the supply chain stability.
- Used industry expertise to resolve customer concerns and promote loyalty.
Education
Bachelor of Arts - Business Administration And Management
Seattle University
Seattle, WA06.2019
Skills
Data-driven decision-making
Teamwork and Collaboration
Sales Enablement
Product positioning
Customer Segmentation
Brand-building strategies
Market Analysis
Retail Marketing
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Spanish
Limited Working
Timeline
Head of Customer Success
Sonora Corporation
08.2019 - Current
Bachelor of Arts - Business Administration And Management
Seattle University
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