Pejman Ferdosian
SeaTac,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Operations professional with strong background in streamlining processes and enhancing productivity. Skilled in leading cross-functional teams and executing strategic plans to achieve organizational goals. Known for flexibility and reliability in dynamic environments, with excellent problem-solving abilities and focus on delivering results.
Overview
15
15
years of professional experience
Work History
General Manager
Flying Food Group
03.2024 - Current
- Directed operational strategies to enhance productivity and streamline workflows across departments.
- Implemented performance metrics to assess team effectiveness and drive continuous improvement initiatives.
- Led cross-functional teams in developing and executing comprehensive business plans and strategic objectives.
- Fostered a culture of accountability through effective communication and mentorship of management staff.
Operation Manager
Flying Food Group
12.2022 - Current
- Streamlined operational processes to enhance productivity and reduce turnaround time.
- Developed and implemented strategic initiatives to optimize resource allocation and improve service delivery.
- Led cross-functional teams to drive efficiency in daily operations and align departmental goals with company objectives.
- Mentored junior staff, fostering talent development and enhancing team performance through targeted training programs.
Sanitation Manager
Flying Foods Group
SeaTac, WA
10.2010 - Current
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours .
Shift Manager
Flying Foods Group
SeaTac, WA
10.2010 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
English & Science - Some College
IRAN
Skills
Daily Facility Operations
- Enforcing Safety Protocols
- Employee Evaluation
- Chemical Safety
- Employee Work Scheduling
- Goal Management
Equipment Safety
- Employee Performance Reviews
Decision-making
Customer service focus
Employee training
Workplace safety
Staff motivation
Opening and closing procedures
Handling customer complaints
Training and mentoring
Relationship building
Team development
Compliance
Work Planning and Prioritization
Business planning
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
General Manager
Flying Food Group
03.2024 - Current
Operation Manager
Flying Food Group
12.2022 - Current
Sanitation Manager
Flying Foods Group
10.2010 - Current
Shift Manager
Flying Foods Group
10.2010 - Current
English & Science - Some College
IRAN