Summary
Overview
Work History
Education
Skills
Educationdetails
Timeline
Generic

Pelagia Terrasa

Fort Lauderdale,USA

Summary

Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Responsible and motivated, ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
Keylargo, USA
08.2021 - 08.2024
  • Barista with 3 years of experience at Starbucks, excelling in customer engagement and conflict resolution
  • Skilled in managing inventory and training new employees to enhance team productivity
  • Demonstrates strong adaptability and attention to detail, ensuring a positive and efficient work environment
  • Prepared high-quality beverages, ensuring customer satisfaction and repeat business
  • Maintained a clean and organized workspace, contributing to a positive team environment
  • Efficiently managed inventory, reducing waste and controlling costs
  • Provided excellent customer service, addressing complaints and resolving issues promptly
  • Trained new employees, enhancing team performance and productivity
  • Resolved customer concerns swiftly and empathetically, maintaining the store's reputation for exceptional service and care.

Shift Supervisor

Dairy Queen Grill & Chill
Key Largo, FL
09.2020 - 08.2021
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Resolved customer complaints in a timely manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Reinforced rules to promote superior employee performance.

Cashier

Old Navy
Homestead, FL
05.2020 - 08.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Sales Associate

loli&pops
Columbus, MD
01.2018 - 06.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

Certification, MA -

Stepful
Fort Lauderdale
12.2024

Skills

  • Time Management
  • Team Leadership
  • Customer Engagement
  • Conflict Resolution
  • Quality Assurance
  • Problem Solving
  • Adaptability
  • Attention to Detail
  • Active Listening
  • Multitasking
  • Active listener
  • Professional Demeanor
  • Performance Improvement

Educationdetails

Currently, I am enrolled in a Medical Assistant program at Stepful, where I am gaining comprehensive knowledge and skills in clinical procedures, patient care, and medical office management. My coursework includes studying anatomy, pharmacology, and effective patient communication, all of which are crucial for providing high-quality care in a medical setting. This program is preparing me to seamlessly transition into a healthcare role, where I can leverage my newly acquired skills alongside my strong background in customer service and team management.

Timeline

Barista

Starbucks
08.2021 - 08.2024

Shift Supervisor

Dairy Queen Grill & Chill
09.2020 - 08.2021

Cashier

Old Navy
05.2020 - 08.2020

Sales Associate

loli&pops
01.2018 - 06.2018

Certification, MA -

Stepful
Pelagia Terrasa