Summary
Overview
Work History
Education
Skills
Citizenship
Security Clearance
Timeline
Generic

Pe’lar Bell

Marrero,LA

Summary

Administrative personal bringing 10+ years of the following experience, skills and attributes: Provides extensive experience working in administrative fields with exceptional customer service and analytical skills. Monitors and maintains all policies and standard operating procedures. Issues organizational and departmental policy and procedure to department staff. Communicates, collaborates, and prioritizes duties, relevant to the department requirements. Proficient in documentation, record maintenance and paperwork to ensure accuracy and confidentiality. Providing comprehensive task management support controlling the information flow for senior leadership within the organization, performing in-depth content reviews and quality control on reporting requests, metrics, and various organizational artifacts and correspondences Establishes metrics to measure quality, timeliness, and accuracy of tasks to improve performance. Maintains knowledge management sites that house task and all documentation related to the tasks. Coordinates with offices within and outside of the department on tasks. Develops, implements, and refines existing tasking systems and suggests changes to improve the systems and their functionality. Creates and maintains information, updating SharePoint sites accordingly. Reviews and improves the management of tasks at all levels and recommend improvements. Utilizes experience and expertise to identify and perform process improvement activities to further advance operational capabilities. Assists in calendar management coordinating and scheduling meetings like monthly department meetings, scheduling high-level multi-department meetings with internal and external service members, coordinating meeting space, and assisting in the development of agendas, briefing materials, meeting minutes, action items, and presentations. Performs independently and relies on knowledge, initiative, and experiences to successfully implement programs and training objectives. Proficient in Computer programs, including Microsoft Office Programs, as well as VATAS, CPRS, and VISTA. Quickly learns new procedures and takes ownership of diverse projects. Team oriented and independent worker structured to uphold organizational development. Organized, responsible and enthusiastic in all areas of work. Excellent written and verbal interpersonal skills. Proficient in working at an accelerated pace.

Overview

7
7
years of professional experience

Work History

Pharmacy Program Support Assistant

Department of Veterans Affairs
09.2019 - Current
  • Company Overview: Agency Wide
  • Assists the Pharmacy Service Chief, Administrative Management officials and Pharmacy line with comprehensive clerical and administrative support
  • Provides administrative support to Pharmacy Chief, Supervisors, Administrative Management officials and Pharmacy service line
  • Manages Chief’s, Administrative Management Official’s, Supervisor’s Outlook calendars, and appointments
  • Primary Timekeeper for the Pharmacy service in New Orleans, Baton Rouge and CBOC clinics maintaining accurate entries in VATAS timekeeping system
  • Knowledgeable in timekeeping rules and regulations and is well informed of current changes impacting pay and allowances
  • Plans and schedules meetings that are necessary to coordinate the various activities of the Pharmacy Service
  • Maintains Family Medical Leave Act, Worker’s Compensation, and other special leave
  • Responsible for the day-to-day administrative needs for Pharmacy Administrative Office and Pharmacy Service, to include PIV security card sponsoring of the Pharmacy residents and student programs
  • Follows established departmental procedures and policies to ensure orderly processing of internal documents such as memorandums, interoffice memos and reports
  • Responsible for issuance of administrative-specific policy, procedures, and applicable Southeast Louisiana Veteran’s Health Care System (SLVHCS) memoranda
  • Responsible for requesting meeting invites, conference calls, telephone interview setup and recording accurate staff meetings and various pharmacy meeting minutes
  • Prepares and updates office records, spreadsheets, and presentations to support executive needs and enhance office efficiency
  • Prepares various memoranda, reports, and other correspondence and documents for signature, as assigned by Chief, Pharmacy Service or designee
  • Monitor, measure, and coordinate the management of tracking systems, data flow and metrics for Pharmacy Service Chief
  • Responsible for reviewing and completing pharmacy records keeping and Equipment Inventory List (EIL) and equipment reports ensuring deadlines are met
  • Assists with implementing software in coordination with the appropriate supervisors and Clinical Information Management Service Line
  • Prepares onboarding documents and building packets and correspondence using various computer programs, including documents consisting of, graphs, excel reports, spreadsheets, tables, and narrative material
  • Collaborates with other administrative team members, human resources and finance services on projects and special events
  • Maintains 6-Part staff competency folders, competency and annual performance records for service ensuring confidentiality
  • Serves as the Pharmacy Service Record Liaison, maintaining an accurate filing system for office documents and correspondence documents
  • ADPAC support assistant/TMS administrator for the Pharmacy and assisting with periodic needs assessments for computer software and training needs of the service line
  • Maintains Emergency Cascade COOP list for Pharmacy service
  • Gathers information to create concise daily, quarterly, and special reporting
  • Assigns key issuance for employees to lockers and/or mailboxes
  • Orders and organizes office supply inventory on a weekly basis
  • Built and maintains the Pharmacy SharePoint for the Southeast Louisiana Veteran’s Health Care System’s Pharmacy Service
  • Agency Wide

Medical Support Assistant

Department of Veterans Affairs
03.2018 - 09.2019
  • Company Overview: Agency Wide
  • Applied knowledge of national and local mission statement, vision, policies and operational strategies and shared outlook of VA’s core values
  • Handled patients through thorough knowledge of VHA directives for scheduling procedures and regulations for outpatient and inpatient care
  • Presented viewpoints on customer advocacy matters and recommended suggestions to fulfill VA mission and goals
  • Applied Information on eligibility for VHA medical care, prioritization of care, confidentiality (HIPAA laws, FOIA and Privacy Act) and insurance capturing
  • Adhered to Joint Commission requirements regarding patients’ rights, security ethics, emergency procedures
  • Supported all departmental, local, and federal policies as it relates to the patient quality healthcare
  • Performed receptionist and customer service duties in view of appropriate treatment of patients and appointment scheduling
  • Maintained a 90% average in patient scheduling
  • Provided superior customer service to senior leadership, patients, and organization to become lead assistant in managing patient care and patient administration duties in Cardiology, Hepatology and Gastroenterology Clinics
  • Retained thorough knowledge of VistA applications, CPRS, Outlook and Microsoft word applications
  • Agency Wide

Education

Pre-Nursing -

Georgia State University
12.2012

Certified Nursing Assistant Certification -

Golden Age Healthcare Training
01.2011

Skills

  • Customer Service
  • Office Administration
  • Analytical research
  • Report Preparation
  • Document Management
  • Project Management
  • Program files maintenance
  • Records Management
  • Appointment Scheduling
  • Scheduling Management
  • Data Analysis
  • Team Oversight
  • Meeting Arrangements
  • Meeting facilitation
  • Documentation and Recordkeeping
  • Administrative Support
  • Excel spreadsheets
  • Professional and mature
  • Filing and data archiving
  • Calendar Management
  • Strong Problem Solver
  • Mail Management
  • Support Services
  • Database Management
  • Supply Restocking
  • Mail handling
  • Multitasking Abilities
  • Effective Communication
  • Adaptability
  • Workflow Coordination
  • Policy Implementation
  • Problem-solving aptitude

Citizenship

United States Citizen

Security Clearance

Tier 1 Security Clearance

Timeline

Pharmacy Program Support Assistant

Department of Veterans Affairs
09.2019 - Current

Medical Support Assistant

Department of Veterans Affairs
03.2018 - 09.2019

Certified Nursing Assistant Certification -

Golden Age Healthcare Training

Pre-Nursing -

Georgia State University
Pe’lar Bell