PE'LAR BELL
Marrero,LA
Summary
Result driven administrative professional with 10+ years of experience in leading cross- functional teams delivering projects on time and within budget. Skilled in Stakeholder communication and process optimization. Adept at managing office operations and supporting leadership for workflow efficiency.
Overview
12
12
years of professional experience
Work History
Pharmacy Program Support Assistant
Department of Veterans Affairs
09.2019 - Current
- Company Overview: Southeast Louisiana Veteran's Health Care System
- Responsible for managing a wide range of highly specialized and complex technical, operational, clerical and administrative duties that support the varied missions of Southeast Louisiana Veterans Health Care System’s (SLVHCS), SLVHCS Pharmacy Senior management, SLVHCS Pharmacy staff and the associated administrative functions
- Accountable for all activities within the office including managing information flow, reports control, records control/record keeping, correspondences, maintaining 80 time and attendance records for multi-disciplinary employees including staff schedules and all other functions of the office
- Develops tracking systems and metrics to enhance data accuracy and workflow efficiency for SLVHCS prescription mail returns, staff competency records, policies/standard operating procedure documents
- Leads process improvement initiatives to optimize operational efficiency and task management
- Collaborates and communicates with 8 Program Managers and 20+ interdisciplinary members of the organization in support of the development and implementation strategy of initiatives throughout SLVHCS
- Supported IT implementation and software coordination for the Pharmacy Administrative office
- Southeast Louisiana Veteran's Health Care System
Medical Support Assistant
Department of Veterans Affairs
03.2018 - 09.2019
- Company Overview: Southeast Louisiana Veteran's Health Care System
- Advised as a liaison between medical staff and administrative teams to streamline patient care in the Hepatitis, Gastrointestinal and Cardio clinics
- Ensured compliance with VA National Joint Commission standards and HIPAA regulations
- Provided guidance and training to staff on policy changes and procedures
- Executed scheduling for patients while securing eligibility information
- Communicated with physicians, case managers, and allied health professionals to coordinate patient care
- Utilized SLVHCS government administrative applications and Microsoft Office Suite for documentation and scheduling
- Southeast Louisiana Veteran's Health Care System
Dining Hostess & Server
Emeril’s Delmonico
New Orleans, LA
10.2016 - 06.2019
- Maintained knowledge of daily menu items, enhancing guest experience and increased sales by an average of 50% per table
- Provided wine presentations and recommendations for guests
- Ensured seamless dining experiences by anticipating and fulfilling guest needs
- Trained new staff members according to company policies and standards
- Managed guest transactions, check preparation, and payment processing
Auditor
The Aloft Hotel
New Orleans, LA
05.2015 - 10.2016
- Performed as the primary overnight supervisory and administrative person for 10 staff members
- Audited and reconciled daily reports to maintain financial accuracy for 200+ guests
- Maintained guest confidentiality and upheld privacy regulations
- Performed rooms for incoming guests and facilitated smooth arrivals and departures
- Resolved guest complaints, inquiries, and concerns with a compassionate approach
- Interpreted program evaluations, needs assessment feedback, and survey data to implement results in guest marketing programs
Concierge
The Twelve Hotel
Atlanta, GA
06.2013 - 05.2015
- Managed daily front desk operations at a four-star hotel/loft for over 100+ guests
- Independently planned, organized, and prioritized work assignments within periods established by management
- Supervised reservations, including third-party bookings via Booking.com, Tablet, and Expedia
- Worked with guests to assess their needs, ensuring VIP-level accommodation
- Provided knowledge of local attractions and arranged dining and entertainment itineraries
Education
Pre-Nursing -
Georgia State University
Atlanta, GA12.2012
Skills
- Project planning & execution
- Report Preparation & Documentation in Microsoft Office Suite
- Data Analysis
- SharePoint Development
- Team leadership
- Conflict Resolution
- Process Improvement
- Effective communication
- Employee training
- Scheduling management
Timeline
Pharmacy Program Support Assistant
Department of Veterans Affairs
09.2019 - Current
Medical Support Assistant
Department of Veterans Affairs
03.2018 - 09.2019
Dining Hostess & Server
Emeril’s Delmonico
10.2016 - 06.2019
Auditor
The Aloft Hotel
05.2015 - 10.2016
Concierge
The Twelve Hotel
06.2013 - 05.2015
Pre-Nursing -
Georgia State University
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