Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Pella Baker

Berea

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Server

Sips N Such Social House
Middleburg Heights
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
  • Served food and beverages promptly, with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server

Lakewood Truck Park
Lakewood
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Served beverages promptly with focused attention to customer needs.

Bartender/Server

A Taste Of Excellence Catering
Strongsville
03.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced guest experience by providing exceptional service during catered events.

Salon Coordinator

Très Chic Salon
Cleveland
05.2024 - 10.2024
  • Maintained client waiting area, ensuring that it was kept clean at all times.
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
  • Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
  • Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
  • Updated social media platforms regularly with engaging content showcasing salon services, promotions, and achievements.

Applications Technician

PPG INDUSTRIES, INC
Cleveland
09.2023 - 03.2024
  • Collaborated with project teams on developing strategies for successful deployment of new applications.
  • Oversaw daily performance of computer systems.
  • Disposed of hazardous materials in accordance with safety standards.
  • Handled troubleshooting and problem solving for specific problems in all aspects and phases of the painting process.
  • Service and maintain shop equipment, clean and repair paint guns/spray booth.
  • Cleared and cleaned work area, while complying with the state's safety rules.
  • Work with PPG waterborne paint and primers.

Bartender

Two Bucks
North Olmsted
04.2023 - 09.2023
  • Kept bar organized and clean during busy hours
  • Greeted patrons promptly and cordially, exhibiting excellent guest service skills
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions
  • Completed POS transactions, returning currency, coin, and payment cards to patrons.

Salon Receptionist

Kenneth's Hair Salons and Day Spas Inc.
Columbus
08.2022 - 03.2023
  • Utilized POS system to process payments, book appointments, manage inventory levels and generate reports
  • Resolved customer complaints in a professional manner while maintaining composure under pressure
  • Initiated cross selling techniques by suggesting additional services or products to clients based on their needs
  • Provided product knowledge to customers on various hair care products.

Server

Highbank Distillery
Gahanna
08.2022 - 03.2023
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Prepared and served food and beverages to customers
  • Processed payments and completed register transactions accurately
  • Managed customer complaints and rectified issues to complete satisfaction.

Guest Service Associate

European Wax Center
Fairview Park
02.2022 - 08.2022
  • Cultivated professional relationships with guests, improving customer retention through coordinated service
  • Invited guests to join loyalty programs and special promotions to stay connected
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Server

Teamz Restaurant & Bar
Middleburg Heights
08.2021 - 02.2022
  • Greeted customers, answered questions and recommended specials to increase profits
  • Provided exceptional service to high volume of daily customers
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
  • Operated POS terminals to input orders, split bills and calculate totals
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.

Server/Bartender

Hooley House
Brooklyn
12.2020 - 08.2021
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.

Education

HIGH SCHOOL DIPLOMA -

LAKE RIDGE ACADEMY
North Ridgeville, Ohio
05-2017

Skills

  • Customer service
  • Time management
  • Problem solving
  • Communication
  • Critical thinking
  • Liquor, wine, and food service
  • High-volume dining
  • Transactions and cash handling
  • Exceptional organization
  • Client relations
  • Administrative support
  • Multitasking

Skills

  • Time Management

Timeline

Server

Sips N Such Social House
10.2024 - Current

Server

Lakewood Truck Park
09.2024 - Current

Salon Coordinator

Très Chic Salon
05.2024 - 10.2024

Bartender/Server

A Taste Of Excellence Catering
03.2024 - Current

Applications Technician

PPG INDUSTRIES, INC
09.2023 - 03.2024

Bartender

Two Bucks
04.2023 - 09.2023

Salon Receptionist

Kenneth's Hair Salons and Day Spas Inc.
08.2022 - 03.2023

Server

Highbank Distillery
08.2022 - 03.2023

Guest Service Associate

European Wax Center
02.2022 - 08.2022

Server

Teamz Restaurant & Bar
08.2021 - 02.2022

Server/Bartender

Hooley House
12.2020 - 08.2021

HIGH SCHOOL DIPLOMA -

LAKE RIDGE ACADEMY

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Pella Baker