Pellargia Chikomba
Accountant
Harare
Summary
Seasoned Business Analyst offering 5 years of customer experience and business analysis industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
4
4
years of professional experience
Work History
Finance Business Analyst
Steward Bank
Harare
08.2023 - Current
- Improved financial forecasting accuracy by 20%, conducting in-depth data analysis and implementing advanced modeling techniques.
- Developed robust financial reporting system for timely delivery of accurate financial information to stakeholders.
- Assisted in preparation of executive-level presentations, clearly communicating complex financial concepts to non-finance audiences.
- Conducted regular competitor analysis to maintain awareness of industry trends and adapt company strategies accordingly.
- Enhanced financial decision-making with comprehensive cost-benefit analysis and scenario planning.
Customer Experience Team Lead
Steward Bank
03.2022 - 08.2023
- Resolved complex customer issues by collaborating with other departments and finding creative solutions.
- Reduced employee turnover by fostering a positive work environment that encouraged open communication and personal growth opportunities.
- Improved customer satisfaction ratings by implementing new training programs for team members.
- Implemented incentive programs to motivate staff and improve overall customer experience scores.
- Created detailed reports on team performance metrics, identifying areas for improvement and implementing action plans to address them.
- Spearheaded process improvements that led to increased accuracy in issue resolution while maintaining exemplary levels of customer service.
Accountant
First Source Investments
10.2020 - 09.2021
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Collaborated with external auditors during annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Developed comprehensive budgets that aligned with company goals while ensuring fiscal responsibility.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Education
Bachelor of Commerce - Accounting
The Catholic University Of Zimbambwe
Harare, HA 04.2001 -
Skills
Excel proficiency
Cost-benefit analysis
Cash Flow Management
Operational Reporting
Customer Needs Assessment
Forecasting and planning
Financial Planning
Market Analysis
Business Analysis
Analytical Skills
Timeline
Finance Business Analyst
Steward Bank
08.2023 - Current
Customer Experience Team Lead
Steward Bank
03.2022 - 08.2023
Accountant
First Source Investments
10.2020 - 09.2021
Bachelor of Commerce - Accounting
The Catholic University Of Zimbambwe
04.2001 -
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