Summary
Work History
Skills
Languages
Timeline
Generic

Pemba Sherpa

Queens

Summary

Results-driven professional with extensive experience in customer service and team leadership. Known for mentoring staff and implementing effective merchandising strategies to boost sales and enhance customer satisfaction.

Work History

Customer Service Representative

little pizza italy
New York
2017 - 2025
  • Delivered friendly service to assist customers with product questions and item location.
  • Executed cash, card, and POS transactions with precision and speed.
  • Managed returns and exchanges while resolving customer purchase issues effectively.
  • Organized merchandise displays and restocked shelves for optimal presentation.
  • Ensured a clean, safe, and organized shopping environment at all times.
  • Reported low inventory levels to management for timely stock replenishment.
  • Worked collaboratively with team members to meet daily operational targets.
  • Resolved customer concerns by providing quick and practical solutions.

Salesperson

olympic town store
New York
2010 - 2017
  • Delivered clear guidance to customers for effective product selection.
  • Executed cash, card, and POS transactions with precision and speed.
  • Restocked shelves and organized merchandise to maintain appealing displays.
  • Monitored inventory levels, alerting supervisors of low-stock items.
  • Cultivated strong customer relationships that drove repeat business.
  • Aided in opening and closing store procedures, ensuring cash drawer accuracy.
  • Collaborated with team members during busy periods for operational efficiency.
  • Upheld cleanliness standards and organized aisles for customer safety.

Sales Manager

Peters candy store
New York
1990 - 2010
  • Supervised staff to direct daily store operations and maintain high standards.
  • Increased sales through effective product displays and responsive customer service strategies.
  • Managed cash flow alongside addressing customer concerns for optimal store performance.
  • Handled inventory control, ordering, and vendor negotiations efficiently.
  • Trained team members on store protocols and exceptional customer interaction methods.

Skills

  • Client service excellence
  • Cash handling expertise
  • Inventory control and management
  • Point of sale operations
  • Merchandising strategies
  • Sales planning and execution
  • Collaborative teamwork
  • Conflict resolution techniques
  • Analytical problem solving
  • Effective communication skills
  • Detail-oriented time management
  • Mentorship and training capabilities
  • Organizational multitasking skills
  • Logistics coordination

Languages

English
Professional
Nepali
Professional
Hindi
Professional

Timeline

Customer Service Representative

little pizza italy
2017 - 2025

Salesperson

olympic town store
2010 - 2017

Sales Manager

Peters candy store
1990 - 2010

Similar Profiles

CREATE PROFILE
Pemba Sherpa