Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Timeline
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PEMBADOLMA LAMA

PEMBADOLMA LAMA

Doha

Summary

Accomplished professional with 14 years of extensive experience in housekeeping, soft services operations, and facility management at the FIFA World Cup Stadium in Qatar. Excellent track record of handling pre-opening and launch operations as per the company standard. Experienced in vendor management, maintenance, cost-saving initiatives, and energy conservation measures. Proficient in planning and setting up systems for efficient operations and in implementing improved, cost-efficient systems and processes for facility management and staff welfare. Proficient in interacting with staff of various nationalities. Staff to focus on best practices to improve the work culture of staff and provide service excellence, improve staff morale, and organizational growth.

Overview

15
15
years of professional experience

Work History

Soft and support service supervisor (Unite-Manager)

Mosanada FMS
Doha
11.2021 - Current
  • Managing up to 07 contractors & 450 staffs round the clock in accordance with 24/7 services.
  • Successfully managed & supervised the FIFA World Cup, Arab Cup, QSL, Emir Cup United Fashion Show Asian Cup, FIC Cup, Match for Hope and PSG, handling the provision of Cleaning, Waste Management, and Pest Control for Soft Services operations.
  • Attending to all emergency requests, especially during events (pre& post).
  • Performing proper documentation and filings of Soft Services Records.
  • More than 44,000 spectators & around 10500 event sub-contractor staff are beneficiaries during the tournament period at stadiums.
  • Audited & inspected site conditions, quality of cleaning standards, pest control & waste management at all the areas on a regular basis & provided training in cleaning, safety, and stadium workplace activities according to BICS standards to achieve high quality of work within the time frame effectively.
  • Trained staff regarding cleaning chemicals, color coding, machinery, MSDS, COSHH, cross-contamination during wet/dry/general/compostable/recyclable sustainable waste management, PPE, SOP & company’s Health & Safety Policy rules & regulations.
  • Delivered high quality services 24/7 at functional & designated areas such as competition areas, FOP, VVIP & VIP LOUNGE, VOC, skyboxes, spectator bowls, media working areas, FCC & broadcast.
  • Follow-up training and monitoring accuracy of information from the location janitor Trainers.
  • Prepared damage & deep cleaning, pest control & waste management reports on a daily, weekly & monthly basis and followed up hard services until rectification on priority & criticality basis to KPI.
  • Performed administrative tasks, attendance, briefings & shift handover of contractors properly to continue workflow & completion of respective work without any delays on a daily basis.
  • Quality control: Establish and maintain high standards of service quality, including regular inspections and evaluations.
  • Compliance and regulations: Ensure all services adhere to health and safety regulations and industry standards.
  • Communication: Maintain clear and effective communication with all stakeholders, including members, clients, and vendors.
  • Emergency Response: Develop and maintain procedures for emergency responses and ensure that soft service staff are trained to handle emergencies.

Soft service project supervisor

Darwish Interserve facilities management
02.2021 - 10.2021
  • Company Overview: (MOEHE Project)
  • Responds to all reactive maintenance within the specified service level agreements and operational policies.
  • Manage and supervise the daily activities of the soft service team.
  • Ensures that planned preventative maintenance tasks are carried out in accordance with the schedule, frequency, and task list and provides reports on any required tasks thereafter.
  • Promotes a safe work environment and proper use of personal protective equipment.
  • Receives and completes work orders to include records concerning time and materials for each task.
  • Responds to emergency situations during and after hours to resolve emergency requirements.
  • Employee training Induction (All Levels).
  • Material safety data sheets (MSDS) and control of substances hazardous to health (COSHH) for all chemicals stored, or written instructions or map of the location within the building where the MSDS and COSHH can be found.
  • Maintain records of all injuries and damage on site.
  • Will ensure that all employees receive safety training that is appropriate to the needs of their job or location.
  • Take briefing and de-briefing all team members or supervisors with Plans and schedules.
  • Checking all registers maintained by the desk attended.
  • Attends management meetings and daily briefings as required.
  • Ensuring two-way communication in the department.
  • Ensuring that appropriate standards of conduct like dress, hygiene, uniform, and appearance are maintained by colleagues in the department.
  • Monitors client feedback through mail or calls to identify shortfalls and remedy service issues.
  • Improving standards and maintaining them accordingly.
  • Overlooking re-order and maintaining supplies and inventory.
  • Uphold the highest standards of cleanliness, safety, and conduct.
  • Ensures the proper maintenance of all equipment and decides for repair and/or replacement of used and damaged equipment.
  • (MOEHE Project)

Housekeeping- Lead

Elegancia Hospitality Management
02.2020 - 01.2021
  • Company Overview: (MOEHE PROJECT)
  • Overlooking and managing the daily activities and ensuring all standards are being maintained accordingly.
  • Improving standards and maintaining them accordingly.
  • Handling standard operating procedures (S.O.P).
  • Assigning housekeeping tasks to staff and inspecting to ensure that the prescribed standard of cleanliness is met.
  • Scheduling staff shifts and organizing replacements as required.
  • Investigating and addressing complaints regarding poor housekeeping service.
  • Providing training to the housekeeping staff.
  • Regularly taking inventory of cleaning supplies and ordering stock as needed.
  • Issuing cleaning supplies and equipment to housekeeping staff as needed.
  • (MOEHE PROJECT)

Soft Service Supervisor

Al-Mukhtar contracting & trading WLL
09.2010 - 04.2019
  • Company Overview: (Q-F projects)
  • Audit & inspect site conditions, quality of work, staff activities & waste management segregation as per the site requirement daily from time to time effectively.
  • Documented daily, weekly & monthly audit & inspection reports on site conditions, high-level cleaning & waste management with before & after photos.
  • Employee Training Induction (All Levels).
  • KPI Standard & Service Level Agreement.
  • Maintain Records of all Injuries and damage on site.
  • Ensuring that all employees receive Safety Training that is appropriate to the needs of their job or Location.
  • Take briefing and de-briefing all team members and supervisors.
  • Checking all registers which are maintained by desk attendants.
  • Overlooking and managing the daily activities of the soft service department.
  • All standards are being maintained according to the Qatar Foundation.
  • Attend management meetings and daily briefings as required.
  • Ensuring two-way communication in the department.
  • Improving standards and maintaining them accordingly.
  • Ensures the proper maintenance of all equipment and decides on repair and/or replacement of used and damaged equipment.
  • Meeting with the client as required.
  • Handling High-level glass cleaning Team.
  • Floor maintenance, Buffing, polishing, and crystallization.
  • Graduation events Managed where More than 1500 students, staff, and VVIPs are present.
  • International Book Fair event managed where more than 15000 visitors were present.
  • Handled vendors for housekeeping, horticulture, and facade (glass) cleaning.
  • (Q-F projects)

Education

New Millennium College
Kathmandu,Nepal

Skills

  • Written communication
  • Verbal communication
  • Administration
  • Email writing
  • Quick decision-making
  • Continuous quality monitoring
  • Presentation skills
  • Prioritization of tasks
  • Computer skills
  • Microsoft Office
  • MS Outlook
  • Microsoft outlook
  • Data collection
  • Self-initiative
  • Training staff
  • Working long hours
  • Self-contribution
  • Team building
  • Problem solving
  • Supervisory role experience
  • Performance evaluation
  • Management experience
  • Employee engagement
  • Progress monitoring
  • Complaint handling
  • Service delivery
  • Excellent personal service experience
  • Workforce planning
  • Inspections management
  • Outstanding prioritization skills
  • Escalation management
  • Administrative support

Languages

  • English
  • Hindi
  • Nepali

Personal Information

  • Date of Birth: 06/27/91
  • Nationality: Nepal
  • Driving License: Qatar
  • Visa Status: Company

Timeline

Soft and support service supervisor (Unite-Manager)

Mosanada FMS
11.2021 - Current

Soft service project supervisor

Darwish Interserve facilities management
02.2021 - 10.2021

Housekeeping- Lead

Elegancia Hospitality Management
02.2020 - 01.2021

Soft Service Supervisor

Al-Mukhtar contracting & trading WLL
09.2010 - 04.2019

New Millennium College

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