Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
love to Travel, hike in the nature, painting.
Additional Information
Languages
Timeline
Generic

Penah Dadayan

Santa Clarita,6

Summary

Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Healthcare Supervisor

Walgreens Boots Alliance
09.2023 - Current
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Enhanced staff performance through regular training sessions and performance evaluations.
  • Streamlined communication between departments for better coordination of care and resource allocation.
  • Developed and maintained a safe, clean, and organized work environment to ensure optimal patient care.
  • Oversaw the hiring, onboarding, and retention of qualified healthcare professionals to maintain a high-quality team.
  • Ensured compliance with all applicable regulations, policies, and procedures for maintaining accreditation standards.
  • Implemented cost-saving measures by optimizing resource utilization and reducing operational expenses.
  • Evaluated patient outcomes using data analysis tools to identify areas for improvement in care delivery processes.
  • Fostered a culture of teamwork by encouraging collaboration among staff members for improved problem-solving capabilities.
  • Devised strategies to address staff shortages during peak times, ensuring continuity of care without compromising quality.
  • Managed budgets by tracking expenses closely and identifying opportunities for financial optimization within the department.
  • Provided ongoing support to employees through mentorship programs, continuing education opportunities, and career development resources.
  • Conducted regular audits on clinical documentation accuracy and completeness to ensure adherence to applicable standards.
  • Championed quality improvement projects aimed at enhancing patient care delivery, reducing medical errors, and increasing overall efficiency within the department.
  • Collaborated with store manager to maintain daily operations.

District Manager, Retail and Pharmacy Operations

Walgreens Boots Alliance
06.2009 - 08.2023
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Built positive and productive relationships with store and field leadership.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

Doctor of Pharmacy - Pharmacy

USC School of Pharmacy
Los Angeles, CA
05.2022

Skills

  • Quality Improvement
  • Clinical Leadership
  • Patient confidentiality
  • Healthcare management
  • Staff Training and Development
  • Organizational Development
  • Operations Management
  • Revenue Cycle Management
  • Patient Safety
  • Critical Thinking
  • Risk Management
  • Process Implementation
  • Employee Supervision
  • Employee Recruitment and Hiring
  • Employee Performance Evaluations
  • Analytical Thinking
  • Pharmacy operations management
  • Immunizations

Accomplishments

  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • [Area of certification], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

love to Travel, hike in the nature, painting.

Have traveled 13 countries. Visited most of the national parks and love to hike in nature. Ran the LA Marathon twice. Love to paint landscapes. 

Additional Information

will add more later.

Languages

Persian
Full Professional
Armenian
Professional Working
Assyrian
Full Professional

Timeline

Healthcare Supervisor

Walgreens Boots Alliance
09.2023 - Current

District Manager, Retail and Pharmacy Operations

Walgreens Boots Alliance
06.2009 - 08.2023

Doctor of Pharmacy - Pharmacy

USC School of Pharmacy

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