Pendy Chery
Summary
Customer-focused professional with over three years of experience in sales, customer service, and team supervision. Adept at building trust, resolving complex issues, and delivering tailored solutions in dynamic, fast-paced environments. Skilled in effective communication, negotiation, and relationship management. Passionate about empowering individuals to achieve financial progress and providing exceptional service aligned with organizational goals.
Overview
4
4
years of professional experience
Work History
Insurance Sales Agent
Clear Link Technologies
06.2024 - Current
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities
- Educated potential customers through community outreach events, increasing awareness of available Medicare Advantage options
- Stayed current on industry trends and changes in regulations, enabling informed recommendations to clients seeking optimal coverage solutions
- Assisted clients in selecting appropriate coverage options for their needs
Customer Service Supervisor
Teleperformance USA
Fort Lauderdale, USA
04.2023 - 02.2024
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment
- Answered phone calls, responded to questions, and addressed concerns
- Assessed team member performances by delivering one-on-one coaching to promote better service
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties
- Coordinated with other supervisors, combining group efforts to achieve goals
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Monitored phone calls to provide feedback and coaching
Sales Associate
Talk 4 less wireless
Coral Springs, FL
06.2021 - 04.2023
- Placed special orders or called other stores to find desired items
- Engaged customers in friendly, professional dialogue to determine needs
- Maintained up-to-date knowledge of store merchandise and policies
- Helped customers find specific products, answered questions, and offered product advice
- Adhered to company initiatives and achieved established goals
- Maintained cleanliness of store environment, including floors, windows, and displays
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training
Education
Associate of Arts - Business
Campus
03-2026
High School Diploma -
Piper High School
Sunrise, FL07.2022
Skills
- Strong organizational and time-management abilities
- Effective communication and team collaboration skills
- Basic proficiency in Microsoft Word and Excel
- Self-motivated, with the ability to work independently
- Experienced in customer relations and negotiation practices
- Price Negotiations
- Objection handling
- Customer Relationship Building
- Customer care
Activities
- I enjoy reading books
- Learning new things such as language
Timeline
Insurance Sales Agent
Clear Link Technologies
06.2024 - Current
Customer Service Supervisor
Teleperformance USA
04.2023 - 02.2024
Sales Associate
Talk 4 less wireless
06.2021 - 04.2023
Associate of Arts - Business
Campus
High School Diploma -
Piper High School
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