Penelope Bean
Charleston,SC
Summary
Dynamic individual with 30 years of hands-on experience in various healthcare settings. Bringing strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
28
28
years of professional experience
Work History
Phlebotomy Supervisor
Melbourne Regional Medical Center
01.2021 - 05.2022
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Managed effective schedules to cover all department needs.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of medica lab.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Utilized various medical software programs to track, monitor and report on test results for clients.
- Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
Phlebotomist/Administrative Assistant
Physician's Stat Lab
08.2017 - 09.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Organized daily work based on collection priority.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled insurance verification tasks using various software systems to validate patient insurance information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Phlebotomy Coordinator
Newton Wellesley Hospital
09.2011 - 12.2014
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Trained new staff on how to perform procedures, adhere to compliance requirements and maximize productivity.
- Managed daily operations of the phlebotomy department, ensuring smooth workflow and timely completion of tasks.
- Correlated and interpreted data based on technical, instrumental, and physiological conditions.
- Served as liaison between patients, physicians, nurses, laboratory personnel, and other stakeholders within the healthcare system to ensure seamless communication regarding patient care needs.
- Maintained complete department and employee records.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Assisted in the selection, evaluation, and implementation of new equipment to improve productivity and enhance patient care experience.
- Cultivated strong working relationships with other healthcare professionals within the organization to facilitate efficient patient care coordination and information sharing.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
Medical Laboratory Technician
United States Air Force
06.1994 - 06.1998
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Troubleshot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
- Played key role in laboratory accreditation process, ensuring compliance with national standards.
- Contributed to public health awareness by participating in community health screening programs.
- Conducted wide range of laboratory tests and recorded results.
- Operated wide range of laboratory equipment and instruments to complete analysis.
Education
Medical Lab Technician Certification - Medical Laboratory Science
Community College of The Air Force
United States09-1995
Skills
- Adaptable problem-solving
- Teamwork and collaboration
- Patient confidentiality
- Professionalism and ethics
- Record keeping accuracy
- Quality control guidelines
- Medical terminology
- Time management proficiency
- Patient care
- HIPAA compliance
- Paperwork processing
- Medical office administration
Timeline
Phlebotomy Supervisor
Melbourne Regional Medical Center
01.2021 - 05.2022
Phlebotomist/Administrative Assistant
Physician's Stat Lab
08.2017 - 09.2018
Phlebotomy Coordinator
Newton Wellesley Hospital
09.2011 - 12.2014
Medical Laboratory Technician
United States Air Force
06.1994 - 06.1998
Medical Lab Technician Certification - Medical Laboratory Science
Community College of The Air Force
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