Penelope Caesar
Mishawaka,IN
Overview
13
13
years of professional experience
Work History
Leasing Manager
Elevate On Main
08.2022 - Current
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals. Consistent leader in sales.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
Assistant Store Manager
Maurices
05.2022 - 08.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Leasing Specialist
Edward Rose And Sons
05.2020 - 05.2022
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
Senior Head Teller
Teller Services
03.2019 - 05.2020
- Spearheaded cross-selling initiatives that drove sales growth across various banking products and services.
- Demonstrated leadership skills in overseeing daily operations while providing guidance to fellow tellers when required.
- Enhanced customer satisfaction by effectively managing and resolving complex transactions and inquiries.
- Streamlined cash handling processes for increased efficiency in daily operations.
Assistant Store Manager
Yankee Candle
10.2017 - 03.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers..
Marketing Manager
AAA Federal Credit Union
11.2014 - 06.2017
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
Teller
Teachers Credit Union
09.2013 - 11.2014
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services. Top in sales.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic..
Accounting Assistant
Personnel Partners
09.2012 - 09.2013
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
Store Manager
Le Creuset
09.2010 - 09.2012
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
High School Diploma -
Durand Area High School
Durand, MIBusiness Management
Baker College
Flint, MITimeline
Leasing Manager
Elevate On Main
08.2022 - Current
Assistant Store Manager
Maurices
05.2022 - 08.2022
Leasing Specialist
Edward Rose And Sons
05.2020 - 05.2022
Senior Head Teller
Teller Services
03.2019 - 05.2020
Assistant Store Manager
Yankee Candle
10.2017 - 03.2019
Marketing Manager
AAA Federal Credit Union
11.2014 - 06.2017
Teller
Teachers Credit Union
09.2013 - 11.2014
Accounting Assistant
Personnel Partners
09.2012 - 09.2013
Store Manager
Le Creuset
09.2010 - 09.2012
High School Diploma -
Durand Area High School
Business Management
Baker College
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