Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Penelope Duncan

Wilmington,DE

Summary

Highly-motivated patient services coordinator with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Patient Services Coordinator

Penn Medicine
West Chester, PA
07.2023 - Current
  • Ensured medical records were accurately updated with patient information.
  • Resolved customer service issues in a timely manner according to established policies.
  • Reviewed patient charts prior to physician visit to ensure accuracy.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Maintained accurate documentation of patient visits and follow-up care plans.
  • Answered questions from patients regarding their accounts and billing inquiries.
  • Provided administrative support to physicians, nurses, and other healthcare personnel.
  • Prepared correspondence, reports, memos, and other documents as requested by management staff.
  • Registered new patients in accordance with HIPAA guidelines.
  • Coordinated the release of medical records to third parties upon request.
  • Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
  • Greeted patients and visitors in a friendly and professional manner.
  • Ensured all patient forms were completed properly before submitting them for processing.
  • Assisted with scheduling appointments for patients.
  • Facilitated communication between clinical staff members to ensure continuity of care.
  • Managed the flow of incoming calls from patients and other healthcare providers.
  • Updated patient demographic information as needed in EHR system.
  • Performed data entry into electronic health record system.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Stayed current on community-based resources and services useful to patients.
  • Trained employees on new software with minimum level of frustration and training friction.

Advocate

Salvation Army Shelter
Wilmington, DE
12.2020 - 10.2022
  • Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.
  • Provided training sessions on topics related to victimization issues.
  • Collaborated with other professionals involved in client cases such as lawyers, counselors and social workers.
  • Conducted community outreach efforts to increase public awareness of available resources and services for victims of crime.
  • Provided emotional support and comfort to victims of crime.
  • Provided guidance on how best to address safety concerns after an incident has occurred.
  • Build & Teach an employment readiness program to survivors
  • Public Speaking

Medical Office Administrator

Pivot Onsite Innovations
Newark, DE
12.2020 - 05.2022
  • Conducted administrative duties such as typing correspondence and filing documents.
  • Scheduled follow up appointments for patients after their visit.
  • Resolved customer complaints in a professional manner.
  • Interacted with physicians on a daily basis to coordinate patient care plans.
  • Ordered office supplies and maintained inventory of medical equipment.
  • Provided support to clinical staff when needed.
  • Ensured compliance with all applicable laws and regulations related to healthcare industry.
  • Created reports utilizing practice management software systems.
  • Answered incoming calls from pharmaceutical representatives.
  • Provided exceptional patient experience through friendly and compassionate communications.
  • Maintained current knowledge of health records system and trained all new employees on correct usage.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Started Covid-19 Testing Program
  • Ran Covid-19 Vaccine Clinics
  • Computer Coding
  • Worked Closely with Medical Director

Emergency Medical Technician

Lower Providence Ambulance
Eagleville, PA
05.2019 - 12.2020
  • Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
  • Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
  • Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
  • Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
  • Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
  • Administered medications as prescribed by a physician.
  • Provided emotional support and comfort to patients while transporting them to their destination.
  • Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
  • Documented patient assessment findings in accordance with established protocols.

Education

Bachelor of Science - Behavioral Sciences

Wilmington University
New Castle, DE
08-2025

Certificate - Criminal Justice

Wilmington University
New Castle, DE
12-2024

Certificate - Child Advocacy Studies

Wilmington University
New Castle, DE
08-2023

GED -

Wilmington Job Corps
Wilmington, DE

Skills

  • Patient Registration
  • Appointment Scheduling
  • Healthcare Systems Knowledge
  • Strong Organization
  • Scheduling Diagnostic Procedures
  • Problem-Solving
  • Medical Terminology
  • Documenting and Recording Information
  • Database Search and Data Entry Skills

References

References available upon request.

Timeline

Patient Services Coordinator

Penn Medicine
07.2023 - Current

Advocate

Salvation Army Shelter
12.2020 - 10.2022

Medical Office Administrator

Pivot Onsite Innovations
12.2020 - 05.2022

Emergency Medical Technician

Lower Providence Ambulance
05.2019 - 12.2020

Bachelor of Science - Behavioral Sciences

Wilmington University

Certificate - Criminal Justice

Wilmington University

Certificate - Child Advocacy Studies

Wilmington University

GED -

Wilmington Job Corps

Similar Profiles

CREATE PROFILE
Penelope Duncan