Penelope Henegar
Fort Collins,CO
Summary
Dynamic and versatile professional with a background in trail maintenance at Texas Conservation Corps, where I cared for environmental stewardship initiatives and bridge construction projects. Excelled in roles requiring exceptional customer service and adaptive problem-solving skills. Proven track record of enhancing learning through early literacy programs and fostering community engagement in diverse settings.
Overview
3
3
years of professional experience
Work History
Trail Crew Member
Texas Conservation Corps
Austin, TX
06.2024 - 08.2024
- Repaired eroded sections of trails by constructing rock steps or water bars.
- Maintained records of trail usage patterns, visitor feedback, and other data related to the trail system.
- Assisted with special events hosted by park personnel such as guided hikes or nature walks.
- Assessed the size of trees and determined how they should be cut down safely.
- Applied fertilizers, pesticides, and chemicals to lawns to prepare for landscaping.
- Built new trails using hand tools, power equipment, and mechanized earth-moving machines.
- Constructed bridges over streams or creeks to provide safe passage for hikers.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
English Tutor
Literacy First Charter Schools
Austin, TX
11.2023 - 08.2024
- Conducted one-on-one tutoring sessions to improve students' reading, writing, and comprehension skills.
- Monitored students' academic progress and provided periodic progress reports.
- Addressed specific student needs through parent and teacher coordination.
- Created a positive, encouraging environment to foster student growth in language skills.
- Stuck to daily routines to help children feel comfortable and promote development.
- Engaged with children on an individual basis to build positive, trusting relationships.
Barista
Black Rock Coffee Bar
Austin, TX
01.2022 - 10.2023
- Demonstrated techniques for using multiple beverage machines with new team members.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Utilized POS system to receive and process customer payments.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
Bachelor of Science - Human Dimensions of Natural Resources
Colorado State University
Fort Collins, CO05-2028
Skills
- Interpersonal communication
- Plant identification
- Wilderness navigation
- Adaptive problem solving
- Environmental stewardship
- Bridge construction
- Safety and supervision
- Early literacy
- Classroom organization
- Positive reinforcement
- Cultural awareness
- Lesson planning
- Coffee expertise
- Solid problem solver
- Positive and professional
- Conflict mediation
- POS system operation
- Exceptional customer service
References
References available upon request.
Timeline
Trail Crew Member
Texas Conservation Corps
06.2024 - 08.2024
English Tutor
Literacy First Charter Schools
11.2023 - 08.2024
Barista
Black Rock Coffee Bar
01.2022 - 10.2023
Bachelor of Science - Human Dimensions of Natural Resources
Colorado State University
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