Summary
Overview
Work History
Education
Skills
Timeline
Generic

Penelope Kelly

Royal Oak

Summary

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Sherwin-Williams
02.2023 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.

Assistant Operator

CVScaremark
12.2021 - 02.2023
  • Developed strong problem-solving abilities by resolving technical issues that arose during machine operation swiftly and effectively.
  • Enhanced production efficiency by monitoring equipment performance and conducting regular maintenance tasks.
  • Inspected and packaged finished products to consistently meet quality specifications and inspection criteria.
  • Contributed to the reduction of downtime, performing preventive maintenance and troubleshooting equipment issues.
  • Trained new operators on machine operations, increasing overall team competence and skill level.
  • Ensured safe work environment by strictly adhering to safety protocols and identifying potential hazards.
  • Optimized manufacturing processes through proper equipment setup and calibration for each specific task.
  • Demonstrated adaptability by quickly learning new machinery or techniques as required by changing production demands.
  • Maintained open communication channels within the team, fostering a collaborative work environment conducive to achieving goals efficiently.
  • Achieved maximum output of production with desired quality while maintaining clean and safe working area.

Education

High School Diploma -

Arts Academy in The Woods
Fraser, MI
05-2021

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Excellent written and oral communication
  • Data entry
  • Computer proficiency
  • Microsoft outlook
  • Critical thinking
  • Product knowledge
  • Data collection
  • Quality control

Timeline

Customer Service Specialist

Sherwin-Williams
02.2023 - Current

Assistant Operator

CVScaremark
12.2021 - 02.2023

High School Diploma -

Arts Academy in The Woods

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