Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Penelope Maldonado

Lake Wales,FL

Summary

Professional with a track record of enhancing client financial health at Cordova Financial through expert credit repair and robust financial counseling. Excelled in customer service and problem-solving, achieving successful creditor negotiations and compliance. Fluent in Spanish, adept in Microsoft Office, with a commitment to continuous learning and client satisfaction. Highly trained Credit Analyst offering excellent skills in managing issues, updating files, and reviewing financial statements. Pursuing a similar position where a well-qualified individual with an understanding of collections is highly sought. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Credit Repair Specialist

Cordova Financial
01.2023 - 10.2024
  • Managed a portfolio of diverse clients, balancing individual needs while meeting performance metrics consistently.
  • Demonstrated commitment to continuous professional development by attending industry conferences and participating in relevant training programs regularly.
  • Collaborated with the legal team to ensure compliance with federal and state regulations in all credit repair activities.
  • Negotiated with creditors and collection agencies to achieve successful settlements for clients.
  • Coordinated closely with colleagues from other departments to optimize client outcomes through collaborative efforts.
  • Educated clients on financial management principles to enhance their long-term credit standing.

Restaurant Manager

Taco California
06.2020 - 05.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Phlebotomy Specialist

AdventHealth
03.2023 - 05.2023
  • Implemented inventory management system that reduced waste while maintaining adequate supplies at all times.
  • Demonstrated excellent manual dexterity during blood draws, ensuring minimal discomfort for patients throughout the procedure.
  • Consulted with physicians regarding appropriate specimen types needed for diagnostic testing purposes as necessary.
  • Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
  • Reduced patient wait times by implementing an effective patient flow system within the lab.

Retail Sales Associate

Ross
01.2021 - 04.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

Ridge

High School Diploma -

Lake Wales High School
Lake Wales, FL
06-2022

Phlebotmist Specialist - Phlebotomy

CNA School Of Training
Brandon
03-2021

Skills

  • Financial Counseling
  • Customer Service
  • Problem-solving abilities
  • Documentation Review
  • Payment Processing
  • Fluent Bilingualism (Spanish)
  • Billing systems and software Microsoft, Word, Excel
  • Client Relations
  • Good communication skills
  • Call center experience

Languages

Spanish
Full Professional

Timeline

Phlebotomy Specialist

AdventHealth
03.2023 - 05.2023

Credit Repair Specialist

Cordova Financial
01.2023 - 10.2024

Retail Sales Associate

Ross
01.2021 - 04.2022

Restaurant Manager

Taco California
06.2020 - 05.2024

Ridge

High School Diploma -

Lake Wales High School

Phlebotmist Specialist - Phlebotomy

CNA School Of Training
Penelope Maldonado