Penelope Mangum
Hartsville,SC
Summary
Dynamic professional with a proven track record at Blue Cross Blue Shield, leading teams to enhance operational efficiency and customer satisfaction. Skilled in process improvement and team mentorship, I hold a Class B CDL license and excel in fostering positive relationships, ensuring compliance, and driving engagement. Scored 474 on the Paraprofessional Exam and an overall 3 on Work Keys(WIN).
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
Computer Lab Manager & Bus Driver
Chesterfield County School Dstrict
McBee, SC
07.2024 - Current
- Managed daily operations of computer lab, ensuring optimal functionality and resource availability.
- Assisted students with technical issues, fostering an environment conducive to learning and exploration.
- Coordinated lab schedules, maximizing usage and access for students across various programs.
- Monitored lab security protocols, ensuring a safe environment for all users and equipment.
- Created a welcoming atmosphere in the computer lab by enforcing proper etiquette guidelines among users ensuring respect for shared spaces.
- Collaborated with IT department to streamline technical support processes, improving response times for troubleshooting requests.
- Coordinated with IT department to ensure seamless network connectivity in the computer lab, enabling uninterrupted access for users.
Claims Team Lead, Customer Service
Blue Cross Blue Shield
Florence, SC
09.1999 - 06.2024
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed strategic initiatives to improve member engagement and satisfaction rates.
- Mentored and trained team members on best practices in health plan management.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Oversaw compliance with regulatory standards, ensuring adherence across all operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
McBee High School
McBee, SC05-1984
Skills
I scored 474 out of a 478 on the Paraprofessional Exam
I scored an overall 3 for the WIN Test
I have a Class B CDL license
Timeline
Computer Lab Manager & Bus Driver
Chesterfield County School Dstrict
07.2024 - Current
Claims Team Lead, Customer Service
Blue Cross Blue Shield
09.1999 - 06.2024
High School Diploma -
McBee High School