PENELOPE MAYFIELD
JACKSONVILLE,FL
Summary
Fraud risk management and problem-solving, I leveraged my skills at Bank of America to significantly mitigate fraud loss. Specializing in fraud investigation coordination and personnel screening, my proactive approach and analytical abilities have consistently enhanced security and operational efficiency.
Overview
25
25
years of professional experience
Work History
Security Officer
S.A.F.E. Management
Jacksonville, FL
08.2024 - Current
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Identified suspicious activity to determine appropriate response.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Front Desk Monitor
Liberty Mutual
Jacksonville, FL
09.2018 - 12.2019
- Organized office supplies, maintained cleanliness of front desk area, stocked brochures for visitors.
- Assisted with opening and closing duties such as locking doors, turning off lights.
- Assisted guests at check-in, providing information on various services within hotel.
- Assisted with special projects as needed such as mailings and filing documents.
- Maintained confidentiality of sensitive information at all times.
- Transmitted and received messages using telephones or telephone switchboards.
- Answered incoming calls, responded to inquiries, transferred calls to appropriate personnel or departments.
Senior Fraud Analyst
Bank of America
Jacksonville, FL
01.2000 - 04.2010
- Reviewed transaction patterns to detect fraudulent activities across multiple channels.
- Analyzed and investigated suspicious activity reports to identify potential fraud cases.
- Provided detailed recommendations on how to prevent future frauds in a timely manner.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
- Connected patterns for underlying account associations to discover undetected fraud.
Education
Some College (No Degree) - Accounting
Alison
Penn, PASome College (No Degree) - Accounting
Perdue University( Open College)
Hammond, IN OnlineSkills
- Stationary surveillance
- Visitor tracking
- Premises patrol
- Personnel screening
- Identification verification
- Fraud loss mitigation
- AML compliance
- Fraud training
- Fraud reporting
- Fraud investigation coordination
- Fraud risk management
- Scheduling
- Complaint resolution
- Appointment scheduling
- Documentation
- Call center experience
- Problem-solving
Accomplishments
- Submitted a proposal that was implemented state to state
Timeline
Security Officer
S.A.F.E. Management
08.2024 - Current
Front Desk Monitor
Liberty Mutual
09.2018 - 12.2019
Senior Fraud Analyst
Bank of America
01.2000 - 04.2010
Some College (No Degree) - Accounting
Alison
Some College (No Degree) - Accounting
Perdue University( Open College)
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