PENELOPE MAYFIELD
Finances
Jacksonville,FL
Summary
Experience: Customer Service over 15 years, Management/Leadership 5 years, Finances over 10 years, Team player, active listening skills, building rapport (intermediate), over 1 year Printing, Security Officer, very efficient in doing it right the first time.
Overview
24
24
years of professional experience
1
1
Certification
Work History
SECURITY OFFICE
S.A.F.E. Management
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Observed and reported any suspicious activity
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Front Desk Monitor
Liberty Center For Women
09.2018 - 12.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored visitors they entered and exited the building.
Customer Service Representative
DialAmerica
10.2014 - 10.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered telephone calls promptly to avoid on-hold wait times.
- Determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Assisted Manager/Scheduler
Skyetec
08.2011 - 09.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Senior Fraud Analyst
Bank Of America
01.2000 - 04.2010
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Developed and implemented procedures to detect and prevent fraud.
- Supervised tellers
- Cross seller
Education
No Degree - Inventory And Merchandising/Accounting
Perdue University-Open College
Alton, MO07.2018
No Degree - Accounting
Alison
Penn, PA06.2018
High School Diploma -
C.V.S
Chicago, Illinois06.1996
Skills
- Microsoft Outlook
- Report Writing
- Shift Work
- Safety and Security
- Superior Customer Service
- Microsoft Office
- Risk Analysis Training
- Theft Prevention Training
- File and Records Management
- Investigative Skills
- Invoice Verification
- Control Crowd
Certification
- Accounting - 4 years.
Timeline
SECURITY OFFICE
S.A.F.E. Management
02.2023 - Current
Front Desk Monitor
Liberty Center For Women
09.2018 - 12.2019
Customer Service Representative
DialAmerica
10.2014 - 10.2015
Assisted Manager/Scheduler
Skyetec
08.2011 - 09.2012
Senior Fraud Analyst
Bank Of America
01.2000 - 04.2010
No Degree - Inventory And Merchandising/Accounting
Perdue University-Open College
No Degree - Accounting
Alison
High School Diploma -
C.V.S
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