Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Penelope Medina

Huntsville

Summary

Dedicated Bakery Worker and Crew Member with a proven track record in enhancing customer satisfaction and loyalty. Skilled in food safety and customer service, I excel in team collaboration and maintaining high-quality standards. My efforts have significantly contributed to workplace efficiency and consistent customer praise.

Overview

6
6
years of professional experience

Work History

Bakery Worker

Publix Bakery
08.2024 - Current
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.

Crew Member

Dunkin' Donuts
09.2023 - 01.2024
  • Took orders, prepared meals, and collected payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Dunkin Donuts
06.2018 - 06.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.

Education

High School Diploma -

Achieve Virtual Academy
Indianapolis, IN
06-2023

Skills

  • Food safety
  • Packaging products
  • Cleaning duties
  • Allergen awareness
  • Ingredient measuring
  • Communication
  • Workplace safety
  • Customer service
  • Food preparation
  • Flexible schedule
  • Punctual and reliable
  • Team collaboration

Languages

Spanish
Native or Bilingual

Timeline

Bakery Worker

Publix Bakery
08.2024 - Current

Crew Member

Dunkin' Donuts
09.2023 - 01.2024

Crew Member

Dunkin Donuts
06.2018 - 06.2020

High School Diploma -

Achieve Virtual Academy

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Penelope Medina