Penelope Morales
Maple Grove,MN
Summary
A committed Nursing student with 1+ year of nursing assistant experience. Focused on patient centered care and customer satisfaction. Nursing assistant who is committed to patients and family, who promotes communication between care team, patient and family. With experience from geriatric population to the NICU. A passionate, empathetic committed nursing assistant who is a team player and always bring a positive can-do attitude to everything task. A skillful and knowledgeable individual who believes there is always room for improvement. A nursing assistant who bring a large set of skills to a wide range of patients. Organized, dependable and extremely hardworking individual who takes pride in their work and strives to impact every patient they meet.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nursing Assistant (med/surg + NICU)
Maple Grove Hospital
06.2023 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Aided in prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Documented care actions by completing records and logs in medical software system.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
Nursing Assistant
Haven Homes Of Maple Plain
10.2022 - 02.2023
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Documented care actions by completing records and logs in medical software system.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Barista
Starbucks
12.2020 - 10.2022
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained clean and organized workspace for optimal productivity and safety.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Nursing
Bethel University
Saint Paul, MNHigh School Diploma -
Wayzata High School
Plymouth, MNSkills
- Bethel Nursing Student
- 1 year of nursing assistant experience
- Hospital nursing assistant experience
- 3 years of customer service experience
- CNA Certification
- CPR certification
- Strong communication/ work ethic
- Electronic Charting
- Calm Under Stress
- Medical terminology knowledge
- Patient-focused care
- Infection Control
- Clinical Documentation
- Direct Patient Care
- Empathy and Compassionate Care
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
Timeline
Nursing Assistant (med/surg + NICU)
Maple Grove Hospital
06.2023 - Current
Nursing Assistant
Haven Homes Of Maple Plain
10.2022 - 02.2023
Barista
Starbucks
12.2020 - 10.2022
Bachelor of Science - Nursing
Bethel University
High School Diploma -
Wayzata High School
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