Penelope Narvaez
Bakersfield,CA
Summary
- 3 Years of experience at Valley Strong Credit Union
- Currently attending CSUB Full-time (Associates Degree) in Communications/Public Relations
- An exceptional observer who demonstrates incredible solutions driven and communication abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Financial Solutions Officer
Valley Strong Credit Union
08.2020 - Current
- Built networks with members to promote the company's core values and to boost professional confidence.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Collaborated with other departments to promptly process loan applications.
- Advised clients on mortgage, business and personal loans.
- Collaborate with staff to ensure timely delivery of information.
- Met loan goals by motivating, training and gathering feedback.
- Supervised FSO branch department at Buena Vista Branch location.
Front Desk Receptionist
Southwest Eye Care & Laser
08.2020 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Crew Member Team Leader
Burger King
03.2020 - 01.2021
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Facilitated disciplinary action when necessary.
- Educated crew workers on quality standards throughout process.
Education
Associate of Arts - Public Relations Communications
California State University - Bakersfield
Bakersfield, CA12.2024
Skills
- Group Presentations
- Analytical and Critical Thinking
- Manage Complaints
- Loan Expertise
- Communicative
- Detail-Oriented
- Team Building
- Independence
- Time Management
Certification
- Bilingual Certification
- Medallion Stamp Certification
Languages
Spanish
Full Professional
Timeline
Financial Solutions Officer
Valley Strong Credit Union
08.2020 - Current
Front Desk Receptionist
Southwest Eye Care & Laser
08.2020 - 04.2022
Crew Member Team Leader
Burger King
03.2020 - 01.2021
Associate of Arts - Public Relations Communications
California State University - Bakersfield
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