Penelope Ponce Vega
Riverside,CA
Summary
Dynamic and adaptable, I excelled at IHOP, delivering top-notch customer service and mastering multitasking in a fast-paced environment. My ability to foster team collaboration and maintain high service standards led to enhanced customer satisfaction. Skilled in safe food handling and proficient in using cash registers, my approach significantly improved dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills.
Overview
29
29
years of professional experience
Work History
Waitress
IHOP
01.1996 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
La Mirada High School
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Safe Food Handling
- Hospitality service expertise
Languages
Spanish
Professional Working
Timeline
Waitress
IHOP
01.1996 - Current
High School Diploma -
La Mirada High School
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