Penelope Ross
O'Fallon,IL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Plaza Liqour
12.2021 - Current
- Increased revenue by cross-selling and upselling products and services.
- Implemented and developed customer service training processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Mountain Empire High School
Pine Valley, CA06.1993
Skills
- Quality Assurance
- Correcting Discrepancies
- Customer Service
- Stock Replenishment
- Merchandise Upselling
- Refunds and Exchanges
- Product Knowledge
- Inventory Control
- Speaking Clearly
Timeline
Customer Service Associate
Plaza Liqour
12.2021 - Current
High School Diploma -
Mountain Empire High School
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