PENELOPE SALAZAR

• Point of contact among executives, employees, clients and other external partners.
• Perform variety of executive and administrative level support, oversee operations, monitor sales and marketing targets
• Managing CEO calendar and set-up meetings, travel and accommodation arrangements, multiple events and presentation preparation and replying to correspondence as necessary.
• Worked successfully with business partners and performed scheduled production transactions.
• Manage social media platforms to support sales and marketing for revenue.
• Handled confidential and sensitive information with discretion and tact.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.

• Provide quality training and outreach to Florida Medicaid Providers.
• Escalations completed within established timeframe. Ensure compliance on Service Level Agreement (SLA).
• Lead team meetings and monitored Health Plan Support emails and promptly assist inquiries and meeting request.
• Coordinated with other departments regarding identified system issues and follows through to resolution.
• Knowledgeable in Medicaid policies and enrollment processes, policies and procedures. Review and identify documents. Reconcile essential documents to avoid duplication.

• Managed staffing and coordinate with recruitment agencies, hiring managers and team leaders for potential employees to support hiring process in timely manner.
• Lead daily meetings with department heads on staffing compliance.
• Facilitate new hire orientation on boarding, necessary paperwork and company policies.
• Responsible with handling all sensitive information with applications and documents securely to Florida Medicaid Managed Information System. Preparing daily, weekly and monthly reports, research and other projects assigned

• Prepared and processed provider enrollments for Florida Medicaid.
• Accurately researched, analyzed, processed and
  maintains up-to-date data timely for Florida Medicaid Provider applications and enrollment renewals.
• Meet daily production requirements. Well organized and managed multiple assignments.
• Identified, prioritized and resolved issues independently and escalated complex issues.
• Exceptionally complied 100% Quality Assurance.

• Ensure compliance on Service Level Agreement (SLA)
• Well organized and managed multiple assignments
• Exceptionally complied 100% Quality Assurance
• Team management and monitoring making sure Service Level Agreement (SLAs) are met
• Weekly meetings with management team
• Team/Individual Coaching.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

• Consistently exceeds sales quota with new and existing customers.

• Ensure satisfaction, handle escalations, promote products and services building long-term customer relationship.

• Handle inquires, research and provide the necessary solution.

• Worked closely with other departments and teams, such as human resources, accounting and marketing.

• Use within company sales applications to update client information and requests.

• Attend sales meetings, conferences and events.

• Keep up to date with product developments and devise new sales or marketing strategies.

• Schedule appointments, calls, and meetings with clients. Other duties as assigned.

• Maximized customer retention by resolving issues quickly.
• Implemented up-selling strategies, encompassing recommendation of products and services.

• Promoted new products and services to existing customers, driving revenue growth and satisfaction.
• Delivered superior customer service to retain existing customers and attract future customers.
• Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.

• Handle escalations.

• Assisted management in administrative tasks.

• Provide customers with products and services information.

• Escalate customer complaints and grievances.

• Expert in benefits, eligibility and billing information

• Handle escalations
• Provide support for customers on company's products or services
• Assist customer's inquiries complex up to serious complaints
• Troubleshoot, investigate and resolve customer’s questions to maintain customer satisfaction and retention
• Assisting management team in administrative tasks
• Expert in benefits, eligibility and billing information
• Established open and professional relationships with team members to achieve quick resolutions for various issues..

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Collaborated with various departments to complete assigned tasks.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Coordinated and scheduled meetings and appointments.
• Purchased and maintained office supplies.

• Assist manager/leadership and other office staff
• Understand accurately transcribed dictated reports, including medical terminology, anatomy and physiology, diagnostic procedures, pharmacology, and treatment assessments and more
• Translate medical jargons and abbreviations into expanded forms.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Accurately documented medical dictation to record patient care records.